Deliver an on-brand customer experience with custom hold music in Quo’s business phone system. Play custom music tracks or promotional messages that keep customers engaged. With Quo, you can also easily provide a professional phone presence and ensure you never miss a call again.
Plans start at $15 per user per month.
If you use a business phone platform, you can customize your hold music to go beyond a background music track. You can provide product tips, promotional messages, or on-brand announcements to your customers. That way, you can keep them from tuning out or hanging up while they’re waiting to speak to your team.
Not every VoIP provider gives you the option to add custom hold music. However, Quo offers custom hold music on every plan. Choose a track from the existing library or upload your own custom tracks. You don’t need to have any technical expertise or special equipment. You can also change your hold music track at any time.
Engaging hold music can improve your caller experience. Repetitive tracks can cause them to hang up more frequently.
Let customers know what’s new with your business. Share upcoming promotions or helpful emergency messages with them.
Ensure customers are getting the most out of your products and services. Provide helpful product tips they might find useful.
Keep in mind, our supported audio file formats are MP3 and WAV. For best results, use MP3 format with standard bitrates (128–192 kbps).
Setup is available on web and desktop only. Once enabled, the music-on-hold feature applies to all callers you place on hold.
That’s it! Start calling your contacts right away.
Move numbers from your previous provider easily
Automatically route calls to the right person or team
Give customers a heads-up when you call
Control who receives incoming calls on your team
See what’s affecting your calls in real time
Share your call and message logs where you need them
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Music on hold helps with customer engagement in the following ways:
Yes, you can customize your hold music in Quo. You can choose from our existing music options or upload a custom recording. Virtual phone systems like Quo make it easy to change your hold music at any time.
Here are a few best practices to keep in mind when you’re selecting your hold music:
When you put a call on hold, your call participants listen to your hold music until you resume your call.
Yes, you can put an individual call participant on hold during a group call:
Yes, you can put a group call, also known as three-way calling, on hold in Quo. Here’s how:
You can change your hold music at any time in the Quo web or desktop apps.
