Take repetitive calls off your team’s plate and give callers a faster way to get what they need on their own. With Quo, you can choose between voice and keypad navigation, intelligent routing, and after-hours call handling in minutes.
Plans start at $23 per user per month.
You can upload audio files, record your voice, or use text-to-speech to answer common questions like your business hours, location, and directions. You can also set up menu options so callers can choose where to go. This cuts down on incoming calls and lets callers route themselves to the right place.
Some business phone systems also support conversational IVR, where callers can speak naturally instead of following a set menu. Instead of pressing “one for sales” or saying “support,” they can just say what they need and receive a more natural, human-like response.
Set up a self-service IVR in minutes so callers can get what they need without waiting on your team.
It only takes a few steps to set up a self-service IVR in Quo. Here’s how you can do it:
Easy to set up and port your numbers
When callers select the wrong option or phone number, hand calls off using cold and warm call transfers
Never miss a call again with Sona, an AI-powered voice agent that automatically answers the phone 24/7
Catch up on calls on your own time without listening to entire recordings
Let customers route themselves to the right team member
Connect with the tools your team already uses
Here’s why Quo is the #1 VoIP phone as voted for by thousands of professionals
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Find out how much you’re investing in your business phone solution upfront on our pricing page.
Here are the best practices you should follow when setting up your self-service IVR:
Here are the most common issues with self-service IVR:
Self-service IVR is usually used by businesses that handle a high volume of calls and need a way to route or answer them quickly. You’ll often see it in:
It lowers costs by handling repetitive questions without a team member, so you don’t need as much coverage to offer basic support. That also frees up your team’s time so they can focus on customer issues that need a personal touch.
Outbound IVR is an automated system that makes outbound calls and is commonly used by call centers and contact centers. It typically reaches out to customers, delivers a pre-recorded message, and lets them respond using their keypad or voice. An inbound IVR solution handles incoming calls. It routes people to the right team or gives them a way to get information on their own.
Customer self-service IVR makes it easier for people to get what they need on their own. Instead of waiting on hold, they can find answers, route themselves to the right team, or complete simple tasks right there and then. It also works after hours, so they’re not stuck waiting until the next business day to reach your business.
Self-service IVR, or interactive voice response system, follows a set menu. Callers press numbers or say specific keywords to reach their destination. It gets the job done, but it can feel slow if they have to sit through long menus.
Conversational AI, or conversational IVR, works differently. Callers can speak naturally instead of following a rigid path that might not have the information they need. The system uses natural language processing to understand what callers are asking, and then it uses text-to-speech to respond.
Self-service IVR technology works over the phone and helps callers get information using their voice or keypad. Chatbots are text-based and use artificial intelligence to help solve customer inquiries in real time. Instead of calling, customers type in their questions and get a response right away.
