The AI Appointment Setter for Fast-Growing Small Businesses

Q: How fast can I set up Quo's AI appointment setter?

You can set up Quo's AI appointment setter in minutes. Drag and drop Sona in your call flows, share your company information in its knowledge base, create a scheduling job to book appointments, test Sona with demo calls, and publish your changes to your call flow.

Q: Does Sona support multi-location operations?

Yes, Sona supports multi-location operations. You can configure Sona to forward calls to another location if customers have called the wrong number. Sona can also handle incoming calls that were forwarded from one of your other numbers.

The AI appointment setter for fast-growing small businesses

Never lose a lead with Sona, Quo’s AI appointment setter. Set it up in three steps — no technical experience needed. Plus, get access to all our business phone features, including free calls and texts to the US and Canada, shared phone numbers, CRM integrations, and more.

Plans start at $15 per user per month.

Try for free

Trusted by over 90,000 businesses

"Highest Satisfaction" business phone system (VoIP), rated by 3,200+ reviews G2

How AI appointment setting works in Quo

“With Sona, I never worry about missing a call again. It’s like having a smart, reliable assistant who always picks up. It’s professional, friendly, and on it 24/7.”

Christopher Sands

CEO, Hannon De Palma

Smarter than voicemail, more affordable than an answering service

Sona helps book your appointments, answer questions, and take down messages. All at a fraction of the cost of live virtual receptionists.

Hear Sona in action

What your team sees

What your team sees:

Answering service: Call summary from Sona where a customer reported a sprinkler issue

What your team sees:

Get started with AI appointment setting in 5 steps

Start a free trial of Quo.
Download the Quo desktop app or log in to the web app.
Configure Sona to help you set appointments.
Test Sona in your account and make edits if needed.
Once you’ve confirmed it’s a good fit, activate your Quo account.

A conversation between two people on a messaging app.

“We're so confident in saying, 'Hey everybody, just get on Quo. Save yourself the time, save yourself the hassle.’"

Carter Smith

Co-founder, Pink’s Windows

More than an appointment setting solution

See why we’re the #1 rated business phone by customer satisfaction on G2.

A pink background with a phone and a message on it.

Get local and toll-free numbers for your team

Get as many phone numbers as your team needs with Quo. Choose between local US and Canadian numbers or North American toll-free numbers.

Choose your preferred area codes based on where your customers live. You can also choose a vanity number to help you stand out from the competition.

All Quo plans include one unique number for every user who joins your workspace. Plus, share numbers if you want dedicated numbers for your customer support and sales teams. Add more numbers as your team grows — additional numbers cost $5 per number per month.

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Work better together as a team

Help your team collaborate more effectively with Quo. Split responsibility for incoming calls and texts with shared numbers. Catch up on ongoing customer conversations with shared inboxes.

Troubleshoot ongoing issues and assign follow-up tasks in real time with internal threads. Anticipate business needs in advance and tag team members in Quo — no need to juggle multiple apps. Want to know if someone has reviewed a call or recording? Inbox viewers keep you up to date so you don’t need to ping colleagues repeatedly.

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Text smarter with advanced messaging features

Always send the right message at the right time with Quo.

Use our Zapier and Make integrations to automatically message your customers. Confirm appointment bookings right after customers choose a time and date to meet with you. Send appointment reminder texts to reduce no-shows. If a customer changes their plans, send a message to confirm their cancellation.

That’s not the only messaging feature that can help you build stronger customer relationships. Send texts automatically during or after business hours with SMS auto-replies. Schedule messages to reach customers in their time zones. Answer common questions faster with pre-written text templates, also known as snippets.

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Say goodbye to repetitive administrative work

Take work off your team’s plate with Quo’s automation features. Automatically record every call and generate AI-powered call summaries and transcriptions. With instant AI notes, your team can focus better on what potential clients are saying.

Use our seamless integrations with CRM platforms like Salesforce and HubSpot. Log calls and texts automatically and free up your sales team. Keep your sales pipeline up to date — convert every high-value hot lead into a closed deal. Plus, with AI call tags, you can track recurring issues and surface potential opportunities. Create custom labels based on trends that matter to your business. Our AI handles call reviews and labels previous calls based on what was discussed.

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Instruct Sona to schedule all sorts of appointments

Sona is your always-on conversational AI voice agent. Reduce your missed calls, capture leads, and offer 24/7 support to your customers. Sona can also help customers schedule all types of appointments, similar to a virtual receptionist.

Drag and drop Sona into your call flows with our no-code call flow builder. Make Sona an expert on your business by sharing your company documentation with it.

Instruct Sona to perform certain actions in specific situations with Sona jobs. For example, give Sona a custom script to qualify leads when they call. Collect details like their pain points, budget, and timeline. Tailor your follow-up conversation based on what they share with Sona. Sona calls are available in your Quo workspace so your team can catch up on what was discussed right after every call.

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Call and text from anywhere

Bring your business phone and your AI receptionist wherever you go. All you need to use Quo is a computer or smartphone and an internet connection.

Download our desktop and mobile apps on your preferred device. Quo is available for Mac, Windows, iOS, and Android. Have a device that isn’t on any of these platforms? Log in to our web app in your browser.

“Sona ensures that no calls go completely unanswered. Having someone available to take their information—even after hours—gives customers a better impression of Nutiliti. It reassures them that their concerns are being noted and will be addressed promptly.”

Kendall Carameros

Co-founder and CEO, Nutiliti

No hidden fees

Find out how much you’re investing in your business phone solution upfront on our pricing page.

View pricing

Frequently asked questions

Can’t find the answer here? Check out our Help Center.

Can Sona handle rescheduling and cancellations?

Sona cannot handle rescheduling and cancellations on a live call. It can record your customer’s request to reschedule or cancel their appointment and send them a link to your appointment booking page. Your customer can use the link to modify their appointment. Otherwise, Sona can offer to have a team member follow up with them.

How fast can I set up Quo’s AI appointment setter?

You can set up Quo’s AI appointment setter in minutes. Here’s how:

Drag and drop Sona in your call flows.
Share your company information in its knowledge base.
Create a scheduling job to book appointments.
Test Sona with a couple of demo calls.
Publish your changes to your call flow.

That’s it! Sona is now ready to help you set appointments.

What languages are supported?

Sona can currently speak in English, Spanish, and French.

How much does Sona cost?

You can try Sona for free. 10 calls are included each month with every Quo plan. Easily scale how much your business uses Sona as it grows, with multiple pricing tiers depending on how many calls you need Sona to handle each month.

Can I connect Sona to my CRM?

Sona calls are logged in your CRM just like any other Quo call.

Can I customize Sona’s voice to match my brand’s tone and style?

Yes, you can choose from four different voices and three different tones for Sona. Go to your call flow settings and select the Sona step. Click Personality to adjust Sona’s voice and tone.

Here are the three tone options to choose from:

Formal: Professional and structured. Sona speaks like an executive assistant at a high-end firm: clear, polished, and no slang or contractions.
Neutral: Polite and businesslike. Sona focuses on solving the caller’s request clearly and efficiently, with a calm, helpful tone.
Casual: Warm and conversational. Sona sounds friendly and human. It uses everyday language and contractions and builds rapport quickly with callers.

Is Sona secure?

Yes, all AI processing follows Quo’s security standards. Call transcripts and AI analysis are encrypted and stored securely. VoIP AI features only access the data necessary for their specific function. You maintain full control over what features are enabled.

Keep in mind that there are a few additional considerations to using Sona if you want to remain HIPAA compliant. Check out our support article about HIPAA compliance for more details.

Does Sona support multi-location operations?

Yes, Sona supports multi-location operations as a multi-location phone system. You can configure Sona to forward calls to another location if customers have called the wrong number. Similarly, Sona can also handle incoming calls that were forwarded from one of your other numbers.