Never lose a lead with Sona, Quo’s AI appointment setter. Set it up in five steps — no technical experience needed. Plus, get access to all our business phone features, including free calls and texts to the US and Canada, shared phone numbers, CRM integrations, and more.
Try Sona with 10 free calls each month on any plan
An appointment scheduling answering service answers your calls and gets the caller booked in without anyone on your team picking up the phone. There are three ways services do it:
Model
What happens
Where it breaks
Live calendar booking
Books into your calendar during the call. Best when you need it confirmed before they hang up.
High cost, stale calendar syncs, and double-bookings.
Link handoff
Captures details and texts a booking link mid-call, so callers pick their own slot.
The caller never clicks, or they're on a landline.
Message and callback
Takes a message so someone can ring back. Best for complex or unusual bookings.
The callback doesn't happen.
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CEO, Hannon De Palma
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Sona helps book your appointments, answer questions, and take down messages. All at a fraction of the cost of live virtual receptionists.
Co-founder, Pink’s Windows
See why we’re the #1 rated business phone by customer satisfaction on G2.
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Co-founder and CEO, Nutiliti
Find out how much you’re investing in your business phone solution upfront on our pricing page.
Can’t find the answer here? Check out our Resource Center.
Sona can’t handle rescheduling and cancellations on a live call. It can record your customer’s request to reschedule or cancel their appointment and send them a link to your appointment booking page. Your customer can use the link to modify their appointment. Otherwise, Sona can offer to have a team member follow up with them.
You can set up Quo’s AI appointment setter in minutes. Here’s how:
That’s it! Sona is now ready to help you set appointments.
Sona can currently speak in English, Spanish, and French.
You can try Sona for free. 10 calls are included each month with every Quo plan. Then, pricing tiers start at $25 for 40 calls. Easily scale how much your business uses Sona as it grows. Compare this to live answering services, which cost $250–$2,000+ per month.
Inbound calls to Sona are logged in your CRM just like any other Quo call.
Yes, you can choose from four different voices and three different tones for Sona. Go to your call flow settings and select the Sona step. Click Personality to adjust Sona’s voice and tone.
Here are the three tone options to choose from:
Yes, all AI processing follows Quo’s security standards. Call transcripts and AI analysis are encrypted and stored securely. VoIP AI features only access the data necessary for their specific function. You maintain full control over what features are enabled.
Keep in mind that there are a few additional considerations to using Sona if you want to remain HIPAA compliant. Check out our support article about HIPAA compliance for more details.
Yes, Sona supports multi-location operations as a multi-location phone system. You can configure Sona to forward calls to another location if customers have called the wrong number. Similarly, Sona can also handle incoming calls that were forwarded from one of your other numbers.
No. Calendly and tools like it wait for someone to visit a link and book themselves in. An AI answering service handles appointment booking during the call. Sona texts callers your Calendly booking link while they're still on the line so they don’t call a competitor.
Scheduling software is self-serve. Customers click the link and book. A virtual receptionist, including an AI one like Sona, goes a step further. It answers the live call, works out what the caller needs, and texts a booking link so the caller can pick an appointment slot.
Not directly. Instead of writing into your calendar during the call, Sona texts the caller a booking link while they're still on the line. The appointment then lands in whatever scheduling tool that link points to. If your booking page already syncs with Google Calendar, that's where it’ll show up.
Most don't connect at all, but the ones that do book directly into your calendar during the call.
Sona texts the caller your booking link mid-call. Then, whatever scheduling tool the link points to records the appointment slot the caller picks. The sync you already have keeps working. Set it up by adding a send SMS action to a Sona job with your booking URL in it. The one prerequisite is that your number is registered for business messaging.
