Clarity Voice alternatives: 9 options + features & pricing

Clarity Voice bills itself as “The Leading VoIP Business Service.” But if you look a little closer, it doesn’t offer as much clarity as its name suggests. Between non-transparent pricing, a setup built around aging office hardware, and add-ons for basic features, Clarity Voice might not be a good fit as your business grows.

That’s why many businesses look to Clarity Voice alternatives as they move away from traditional office equipment and toward systems that scale with them.

To give you a head start, we’ve gathered nine of the best Clarity Voice alternatives. You can compare their pros, cons, features, and prices. Plus, you’ll see the top reasons small teams switch from Clarity Voice to other business phone services.

Comparing the best Clarity Voice alternatives

Let’s break down the best Clarity Voice alternatives so you can compare each side by side:

We’ll start with the #1 rated business phone service in customer satisfaction, according to G2:

1. Quo: Best for small and growing businesses 

*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.

Quo is a business phone system designed for small and growing businesses. It offers unlimited texting and calling in Canada and the US. Plus, each user you add to your plan will get one local US, Canadian, or North American toll-free phone number.

Want team members to work from the same inbox? You can use Quo’s shared numbers, which let multiple reps respond to incoming calls and texts.  You can also set up simultaneous ring on a shared phone number. That way, members assigned to the number are notified of calls at the same time, helping prevent leads from falling through the cracks. Both of these features are available on the base plan — unlike Clarity Voice.

Quo’s internal threads and mentions let you comment on customer conversations that only your coworkers can see. 

Plus, all calls, texts, and voicemails live in one place. Unlike Clarity Voice, your team doesn’t have to jump between folders to understand what happened before replying to customers. 

With Quo, you can easily capture call recordings on any plan. Plus, you’ll be able to store them until you cancel — without paying for an add-on. 

Want to quickly catch up on conversations without listening back to entire call recordings? If you upgrade to the Business plan, each recording comes with its own AI call summary and transcript.

Quo also helps save your team time via texting:

• Auto-replies that instantly respond to missed calls, texts, and voicemails when your team is unavailable. This lets customers know you’ve received their message and when they can expect to hear back from your business.
• Snippets, which let your team save and reuse common text messages instead of typing the same responses.
• Scheduled texts that let you queue up texts in the recipient’s time zone so you stay TCPA compliant.

What if customers prefer to call rather than text? You can use Quo’s AI voice agent, Sona, to greet callers instead of sending them to voicemail. Sona can answer calls 24/7, respond to common questions, take messages, and route callers to the right person. It can also send texts during calls. That way, customers can book appointments, get links with more information, and so on.

See why Quo serves 90,000 users and counting by signing up for our free seven-day trial.

Key features of Quo

• Voicemail transcriptions
• Phone menus, or IVR
• AI features like call summaries, transcripts, and an AI-powered receptionist
• Drag and drop call flow builder
• Automatic call recording, with an upgrade

Quo pricing

Quo’s pricing plans are scalable for startups, small businesses, and growing teams. Here’s what you can expect to get on each plan:

• Starter: $15 per user per month for free calls to US and Canadian numbers, text messaging, voicemail transcripts, one local US, Canadian, or North American toll-free phone number per new user on your account, and more
• Business: $23 per user per month for phone menus, AI call transcripts, custom ring orders, analytics, automatic call recording, live chat support, call transfers, group calling, CRM integrations with HubSpot and Salesforce, and more
• Scale: $35 per user per month for inbound phone support, dedicated onboarding, AI call tags, and priority chat and email support

2. RingCentral: Best for desk phones

Pros

• Unlimited domestic calls in the US and Canada
• Desk phone support on every plan
• Unified communications for calling, texting, and video conferencing

Cons

• Strict user limits on texting and toll-free minutes
• Shared SMS inboxes require an upgrade

RingCentral is an older business phone system designed for traditional office setups. It offers desk phone support on every plan and gives you the option to rent an Analog Telephone Adapter, or ATA. This lets you connect analog equipment like fax machines to the internet, just like Clarity Voice. However, you should know this type of equipment can cost an extra $10 per month and requires a multi-year contract.

RingCentral supports on-demand call recording on the basic plan, unlike Clarity Voice. But keep in mind that call recordings are deleted after 90 days, no matter how much you upgrade.

There are several other RingCentral limitations to keep in mind. For example, RingCentral’s SMS restricts you to:

• 25 messages per user per month on the base plan
• 100 messages per user per month on the Advanced plan
• 200 messages per user per month on the Ultra plan

Once you exceed your limit, you’ll pay $0.0119 for each inbound or outbound SMS message. Want to split responsibility for incoming texts with your team? Shared SMS inboxes through RingCentral cost an additional $25 per user per month. Keep in mind that RingCentral alternatives like Quo include shared SMS inboxes on any plan.

Key features of RingCentral

• Multi-level auto attendants, or IVR
• Call whisper and barge, with an upgrade
• Three-way calling
• Desk phone support
• Hot desking, with an upgrade

RingCentral pricing

There are three RingCentral pricing plans to choose from:

• Core: $20 per user per month for 25 text messages per user, 100 pooled toll-free minutes, on-demand call recording, multi-level auto-attendants, IVR, and video conferencing for up to 200 users
• Advanced: $25 per user per month for 100 texts per user, 1,000 pooled toll-free minutes, integrations with CRMs, and automatic call recordings
• Ultra: $35 per user per month for 200 text messages per user, 10,000 pooled toll-free minutes, device analytics, and unlimited storage with retention periods

You can also purchase RingCentral’s Business SMS Booster at $25 per user per month for:

• Shared texting
• Compliance features, such as managing text message opt-ins and opt-outs
• Company reply templates

 3. Nextiva: Best for omnichannel messaging

Pros

• Route voice, video, and messaging into one dashboard
• Review management tools for better customer experiences
• Desktop and mobile apps for calls and texts on the base plan

Cons

• No included toll-free calling minutes on the base plan
• Limited SMS and MMS on lower tiers

Nextiva is a VoIP provider that lets you route customer communication from different channels into one place. For example, you can connect channels like voice and video, as well as social media apps like Messenger, to the Nextiva app. That way, you can collect all your customer communication in one place so nothing slips through the cracks. It also offers access to desktop and mobile apps for calling and texting on the base plan. No need to upgrade, as you would with Clarity Voice.

That said, you should keep in mind Nextiva’s toll-free support isn’t convenient. The Core plan, for example, doesn’t include any toll-free calling minutes. But it does let you purchase a toll-free number as an add-on. Once you upgrade your plan, you’ll get 2,000 to 10,000 toll-free minutes, depending on the tier. However, you won’t have access to unlimited toll-free minutes.

Another major limitation: Nextiva caps text messages on every plan except the most expensive. You’re capped at 100 text messages per user per month on the Core plan, and 500 on the Engage plan. 

But while you get unlimited messages on the Scale plan, keep in mind it costs $75 per user per month. This is more expensive than Clarity Voice, especially if all you’re looking for is more toll-free minutes.

Key features of Nextiva

• Text messaging, with limitations
• Team chat
• Integrations with Microsoft Teams, with an upgrade or add-on
• Call recording, with an upgrade or add-on
• Digital fax, with an upgrade or add-on

Nextiva pricing

Pick from one of three tiers of Nextiva pricing:

• Core: $15 per user per month for the mobile app, voice calls, team chat, 100 text messages per user, and voicemail transcriptions
• Engage: $25 per user per month for 2,000 pooled toll-free minutes, 500 SMS messages per user, and shared SMS inbox
• Scale: $75 per user per month for skills-based routing, 10,000 pooled toll-free minutes, unlimited SMS messages, full conversation history across channels, and transcriptions and summaries

4. Dialpad: Best for international phone numbers

Pros

• International phone numbers are available from 25 countries
• No need to upgrade for basic integrations, like Google Workspace
• AI scorecards, with an add-on

Cons

• Additional numbers and unlimited texting require upgrades
• Unreliable service and uptime, according to user reviews

Dialpad is a communications platform designed for sales and support teams. It offers AI-powered features like Scorecards, which let you automate call grading and get feedback to reps faster. But keep in mind you need a Dialpad Sell or Support account for this, plus an extra $20 per user per month for the add-on.

Dialpad offers more international support than Clarity, as it sells international phone numbers for over 25 countries. You also get international SMS, but only if you upgrade to the Pro plan. Keep in mind, no matter how much you upgrade, Dialpad SMS only includes 250 messages per user per month. You can expect to pay $0.008 per outbound SMS message after that, and $0.024 per outbound MMS message.

You’ll also need the Pro plan to unlock the option to have additional numbers, which even Clarity Voice doesn’t require you to do.

Key features of Dialpad

• Multi-level auto attendant
• Visual voicemail
• Call recording
• Internet fax, with an add-on
• SMS and MMS support, with limited messages

Dialpad pricing

Here’s a breakdown of Dialpad’s pricing:

• Standard: $15 per user per month for unlimited calls to Canada and the US, one local number per user, voicemail transcriptions, and up to three ring groups
• Pro: $25 per user per month with a three-user minimum for additional numbers, international texting, integrations with Zapier, HubSpot, Slack, Salesforce, and Zendesk, and up to 25 ring groups
• Enterprise: Call for pricing with a 100-user minimum for unlimited ring groups, integrations with Azure, Okta, and OneLogin, and phone number extensions

5. Ooma: Best for unlimited calling in Mexico and Puerto Rico

Pros

• Unlimited calling to the US, Canada, Mexico, and Puerto Rico
• Three-way calling

Cons

• Calling via the desktop app, requires an upgrade
• Texting limitations on every plan
• Team chat, requires an upgrade

Ooma is a VoIP phone provider that offers commercial and residential services. Its business suite, called Ooma Office, offers access to unlimited calling to the US, Canada, Mexico, and Puerto Rico. This makes it easier to reach clients across North America.

Like Clarity Voice, Ooma’s base plan only lets you make calls through the mobile app. Want to call via the desktop app? You need to upgrade to the Pro plan, which costs $24.95 per user per month. 

You can also communicate internally with coworkers using the desktop app via team chat. Just know this feature is locked behind an even more expensive plan, Pro Plus, which starts at $29.95 per user per month.

Ooma Office also comes with more texting limitations than Clarity Voice. The base plan doesn’t offer text messaging at all. If you upgrade to the Pro plan, you’re capped at 250 pooled messages per month across your team. Even the highest-tier plan limits you to 1,000 pooled SMS messages per month.

Key features of Ooma

• Desk phone, intercom, and paging support
• Call queuing, with an upgrade
• Phone menu
• Voicemail transcriptions

Ooma pricing

Growing small businesses can choose from four Ooma pricing plans. Here’s what you can expect to get on each:

• Essentials: $19.95 per user per month for domestic calls in Mexico, Puerto Rico, Canada, and the US, access to an automated phone system, a mobile app, virtual fax, and ring groups
• Pro: $24.95 per user per month for calling on the desktop app, video meetings, call recording, 250 pooled SMS messages, and voicemail transcriptions
• Pro Plus: $29.95 per user per month for 1,000 pooled SMS messages, call queuing, CRM integrations, and hot desking
• Enterprise: Contact sales for pricing for Teams integration  and custom implementation

Keep in mind all plans have a one-time activation fee, with pricing starting at $29.95 for one user on the Essentials plan. It also costs $9.95 per additional phone number per month.

6. 8×8: Best for global enterprises

Pros

• Global communications coverage
• Call analysis software
• Video calls

Cons

• No public pricing
• Slow and clunky to set up, according to user reviews

8×8 is a cloud communications platform founded in 1987. It was designed for large enterprises that experience high calling and texting volumes. You can unlock global coverage to get phone numbers in 100 countries. .

Unlike Clarity Voice,  8×8 offers sales call analysis software with conversation intelligence. That way, you can track key topic usage and customer sentiment. This makes it easier to identify common themes, gauge customer satisfaction, and spot reps who may need additional support.

But since 8×8’s pricing isn’t public, there’s no way to know how much this will cost. Past users also say it can be complex to set up and clunky to navigate. It may not necessarily offer a better user experience than Clarity Voice.

See for yourself:

“One thing I dislike is that sometimes the app can feel a little slow, especially when switching between features. There have also been moments where the interface feels less intuitive on mobile compared to desktop. Another area that could improve is customer support response time for urgent issues. Overall, the platform is useful, but a few performance and usability improvements would make the experience even better.” — G2

Key features of 8×8

• Omnichannel routing
• High-volume messaging
• Secure payment processing
• Voice, video, and SMS
• Integrations

8×8 pricing

At the time of writing, 8×8’s pricing isn’t publicly listed. The only way to get a quote is to contact the Sales team. Here’s what you can expect to get on each plan:

• Contact Center: Omnichannel routing, supervisor workspace, analytics for contact center, and secure payment processing
• CX Beyond the Contact Center: Advanced queue management, voice calls, text messaging, global coverage, and integrations
• Communications APIs: Voice, video, messaging, authentication, and fraud
• Unified Communications: Auto-attendant, fax, ring groups, and AI transcription and summaries

7. JustCall: Best for outbound sales teams

Pros

• Unlimited outbound minutes on each plan
• Call routing based on business hours
• Power dialer for automated outbound calls

Cons

• Limited SMS segments
• User minimums on every plan 

JustCall is a calling and texting platform designed for outbound sales teams. You get unlimited inbound and outbound minutes in the US and Canada on every plan. Plus, it offers a power dialer. This lets you automate outbound calls so your sales team can reach more leads.

You can customize your business hours on JustCall’s base plan. Then you can route calls differently, depending on whether a call comes in during or after hours. 

JustCall also supports international calls and texts. That way, your sales teams can communicate with prospects and customers in different countries. In contrast, Clarity Voice doesn’t support international SMS at all.

That said, you should know that JustCall’s SMS is limited. You only get 500 SMS segments per user per month on the base plan and 1,000 segments if you upgrade. Want to send group texts? You’ll need to buy the $5-per-user-per-month add-on. This can get restrictive as your business grows.

Plus, each JustCall plan requires you to purchase at least two licenses. This means, you’ll be paying a minimum of $58 per month. 

Key features of JustCall

• Unlimited domestic outbound and inbound minutes
• Voicemail
• Over 100 CRM integrations
• IVR
• AI call scoring

JustCall pricing

You can pick from one of four JustCall pricing plans:

• Team: $29 per user per month for unlimited domestic calling, 500 text segments per user, 100+ integrations, and AI call transcriptions, with a two-user minimum
• Pro: $49 per user per month for 1,000 text segments per user, bulk SMS campaigns, intelligent call routing, Salesforce integration, and live call monitoring, with a two-user minimum
• Pro Plus: $89 per user per month for 1,000 text segments per user, AI SMS copilot to analyze the tone of your texts, sentiment analysis, and AI call scoring, with a two-user minimum
• Business: Custom pricing for HIPAA compliance, a dedicated phone support line, and custom unlimited calls and SMS segments, with a 10-user minimum

8. GoTo Connect: Best for large video meetings

Pros

• Up to 250 participants in video meetings for the base plan
• Free calls to 50 countries on the base plan
• Customizable dial plans available

Cons

• No public pricing
• No team inbox without upgrading

GoTo Connect is a cloud phone system for businesses. With it, you can call, text, and host video meetings with customers. The base plan lets you host video meetings for up to 250 participants, which is useful if your business presents virtual events

That said, GoTo Connect doesn’t offer a team inbox on the base plan. This means your reps can’t manage calls and texts together without upgrading. And speaking of upgrading, there’s no telling how much you’ll pay. Pricing isn’t public, making it hard to decide if it’s the right Clarity Voice alternative for your business.

And unlike Clarity Voice, GoTo Connect is often seen as a less reliable phone system. Many reviews complain about dropped calls and poor reliability — not ideal for small and growing businesses.

Here’s what one past user had to say:

“Sometimes we get a lot of dropped calls, and we’ve checked it’s not actually our service, so I think it’s sometimes the internal issue with the program.” — G2

Key features of GoTo Connect

• Call queues
• Auto-attendants
• Video conferencing
• Apps for mobile and desktop users
• Team inbox, with an upgrade

GoTo Connect pricing

GoTo Connect’s pricing isn’t publicly listed. The only way to get a quote is to contact sales. Here’s what you’ll get on each plan:

• Phone System: Free calls to 50 countries, auto attendants, call queues, and video meetings with up to 250 participants
• Customer Experience: Omnichannel messaging, team inbox, AI call summaries, and integrations with ServiceNow and Zendesk
• CX Complete: Advanced reporting, intelligent routing, and host webinars
• Contact Center: Supervisor reporting tools, priority routing, and auto queue callback

9. MightyCall: Best for call centers

Pros

• Three-way calling support
• International numbers available, with an upgrade
• HIPAA compliance for healthcare businesses

Cons

• No truly “unlimited” calling and texting
• Three-user minimum on every plan

MightyCall is a VoIP platform designed to act as a cloud call center for small to medium-sized businesses. It offers features like three-way calling on the base plan. This comes in handy if you’re training new reps who need additional support on the phone. You’ll also get access to call routing features, like business hours and ring groups, that help connect callers to your team automatically.

The catch with MightyCall is there’s a three-user minimum on every plan. This means you’re not actually paying $20 per user per month for the base tier as advertised. Instead, the cost starts at $60 per month. Other features require you to jump through hoops. For example, you only get AI call summaries after upgrading your plan. Then you’ll need to submit a request through the sales or support team just to access the features.

You should also know that, like Clarity Voice, MightyCall doesn’t offer unlimited minutes. The base plan comes with 15,000 inbound and outbound minutes pooled between all users on your account. Even its “unlimited” SMS and MMS support is only for 2,000 pooled messages on all plans. If you expect high texting or calling volumes, MightyCall might not be a scalable Clarity Voice alternative for your business.

Key features of MightyCall

• Simultaneous ring
• Cold and warm transfer
• International phone numbers, for $15 per number
• AI call summaries, with an upgrade and upon request
• Call analytics, with an upgrade

MightyCall pricing

There are four tiers of MightyCall’s pricing:

• Core: $20 per user per month for “unlimited” calling and messaging, three business phone numbers, third-party integrations, and API access
• Pro: $38 per user per month for the supervisor workspace, live call monitoring, advanced reporting, and AI call summaries upon request
• Power: $54 per user per month for priority support, AI answering machine detection, a dedicated account manager, and access to the preview dialer and progressive dialer
• Enterprise: $65 per user per month for custom integrations, SIP trunking support, and a predictive dialer with 10 lines per rep

Why people look for alternatives to Clarity Voice: What you need to know

Clarity Voice is a business phone system designed for auto dealerships, home services, and in-home care teams. It supports traditional workspaces with:

• Analog Telephone Adapters, or ATAs, which let you connect existing fax machines to the internet
• Desk phone support, selling, and leasing from brands like Poly and Yealink

This means Clarity Voice could work for your team if you have existing phone hardware. But as your business scales, it can be less practical to maintain and install this equipment. 

Here are more limitations to consider before choosing Clarity Voice.

1. The base plan is limited to mobile devices

Want to call and text customers from your laptop or desktop? This isn’t possible with Clarity Voice’s base plan. You’ll either have to upgrade to the highest-tier plan or pay for an add-on.

Compare this to a scalable business phone system like Quo, which lets you call and text customers from your computer or smartphone on any plan.

2. “Unlimited” calling comes with usage restrictions

Clarity Voice advertises “unlimited” calls on its base plan, but this isn’t accurate.

For starters, it’s only intended for live calls between two people. That means there are no unlimited minutes available for:

• Conference calls
• Call forwarding
• Playing pre-recorded messages to callers
• Call monitoring

If Clarity discovers you’re using any of these features with unlimited calling, it can terminate your service or switch you to a metered plan.

3. Basic features locked behind upgrades

Most business phone systems offer voicemail transcriptions, call recording, and caller ID on their base plans. But with Clarity Voice, these features, among others, are locked behind upgrades.

For example, you’ll have to upgrade your plan for:

• Simultaneous ring to multiple teammates
• HD voice
• Missed call notification
• Click to call
• Call screening
• Integrations
• Voicemail transcription
• Caller ID

4. Conversations are kept in separate folders 

Do you frequently call and text with customers? In Clarity Voice, you’ll have to search for these interactions separately. Its VoIP software stores calls, texts, and voicemails in their own dedicated folders.

This can make it harder for your team to see a customer’s complete communication history and find context quickly.

5. Call recording is limited 

Clarity Voice does offer on-demand and automatic call recording on its base plan — provided you pay an additional charge. But even then, you’ll only get 30 days of storage. That means you can’t store sensitive conversations for longer than a month.

You can extend this storage by an additional 60 days, but only if you purchase a separate add-on. Plus, pricing for this isn’t publicly available. 

6. No AI voice agent for 24/7 call answering

Unlike many other business phone systems, Clarity Voice doesn’t offer an AI voice agent. This makes it harder to get round-the-clock coverage without hiring additional staff or relying on voicemail.

Quo, for example, offers an AI voice agent, Sona, that can answer calls 24/7. It can help respond to common questions and take messages from callers, so you never have to worry about leaving money on the table.

7. Pricing can be difficult to estimate upfront

Pricing for Clarity Voice is fairly confusing, since the numbers advertised on its website are based on a 100-user team. This doesn’t reflect what small and growing businesses will pay.

You also have to consider Clarity’s à la carte pricing, meaning your monthly bill also depends on the features and services you’ll need to add to your plan. 

8. Hidden fees and pricey add-ons 

Clarity Voice also comes with add-ons and hidden fees you should know:

• Porting out: $10 per number
• Phone number reactivation: $25 per number
• Caller ID name change: $10 per number
• Disconnect number: $10 per number

• Deactivate an extension: $20 per extension for month-to-month customers
• Non-emergency after-hours support: $99

The good news is Clarity Voice is the exception rather than the rule. Alternatives like Quo provide transparent pricing. That way, you can easily estimate costs yourself before signing up.

Get started using the best Clarity Voice alternative

Clarity Voice can work for your small business. The question is, is it the best choice? Between non-transparent pricing and limited features, you’re likely better off with an alternative.

Quo helps small businesses scale over time by building stronger customer relationships. You can use our business phone system on all the devices you already own. Share numbers, store unlimited call recordings, and answer the phone 24/7 with Sona, our voice agent.

See why Quo is the best Clarity Voice alternative by signing up for a seven-day free trial.