The 9 best AVOXI alternatives for 2026

Considering AVOXI for your team? Or maybe you’re already frustrated with its lack of business features and are thinking about leaving. 

This guide walks you through the top nine AVOXI alternatives based on prices, features, and limitations. We’ll also cover the main reasons teams switch from AVOXI so you can make the best choice for your business.

How the 9 best AVOXI alternatives stack up side-by-side

How can you narrow down the list of competitors and choose the right AVOXI alternative for your team? Start by checking out their features in this handy side-by-side comparison chart:

Provider	Starting price	Unlimited calling to US & Canada	SMS/MMS to US & Canada	Shared phone numbers	Additional phone numbers
OpenPhone	$15 per user per month	✓	✓	✓	$5 per number per month
RingCentral	$20 per user per month	Limited toll-free minutes	25 messages per user per month	Calls only	$4.99 per number per month
Aircall	$30 per month	✓	✓	✓	$6 per number per month
CloudTalk	$19 per user per month	US and Canadian customers only, excludes toll-free calls	Requires upgrade	Ring groups only	$6 per number per month
Genesys Cloud CX	$75 per user per month	x	✓	Calls only	Undisclosed price
GoTo Connect	Contact for a quote	✓	For US and Canadian customers only	Shared inbox only	Varies by country
JustCall	$29 per user per month	✓	500 segments per user per month	✓	Pricing varies based on plan and country
Nextiva	$15 per user per month	✓	100 SMS per user per month	Shared call appearance only	Undisclosed fee
MightyCall	$15 per user per month	✔️	✔️	Calls only	$5 per number per month

Next, we’ll break down the top nine AVOXI alternatives in detail, starting with the most highly reviewed provider on G2:

1. Quo (formerly OpenPhone): The best AVOXI alternative for growing teams

Quo (formerly OpenPhone) is a VoIP service that serves small and growing brands all over the world. Unlike AVOXI, every Quo plan includes free calling and texting to the US and Canada, with no confusing minute bundles or surprise overage fees. 

You can also send and receive MMS messages, including images, videos, and contact cards. AVOXI doesn’t support MMS at all.

Plus, Quo is an intuitive platform that you can access on your iPhone, Android, laptop, or tablet, no matter where you’re working. While AVOXI recommends avoiding mobile devices, Quo is designed to support your team on the go.

Each user on your plan will get a US, Canadian, or toll-free number they can use straight away to start calling customers. You can also assign shared numbers to multiple team members. That way, your team can split responsibility for incoming calls. All users are notified of inbound calls and texts on their devices, helping to prevent calls from slipping through the cracks. If you set up auto-attendants, customers can even route themselves to your shared numbers based on your phone menu options, like ‘Press one for sales.

Quo also helps small businesses provide a professional customer experience, no matter the size of their team. For example:

• Quo integrates seamlessly with the tools you already use, including Slack, Jobber, and Gong. You’ll be able to automatically log all call and text activity under the relevant contact in your CRM, like HubSpot or Salesforce.
• Want to save time on repetitive tasks or automate specific workflows? Our Zapier and Make integrations let you push information to more than 7,000 third-party apps. You can also use ‌the Quo API to automatically send texts when customers fill out a Google form on your website.
• You can save time texting by using snippets to answer FAQs, scheduling texts to send later, and setting up auto-replies to communicate with customers when you can’t pick up the phone.
• You can use Sona, Quo’s AI voice agent, to automatically answer incoming calls. Sona can take messages, respond to frequently asked questions, and more. This helps your business look professional by picking up the phone during business hours, even when your team is busy or offline.
• Don’t want to listen to long call recordings? Quo provides AI-generated call summaries and transcriptions so you can quickly review past conversations and follow up faster.
• You can access your full call recording history without any storage limits. AVOXI, on the other hand, only keeps recordings for 30 to 60 days.

Managing your team’s business phone system should never feel like a part-time job. With Quo (formerly OpenPhone), it’s easy to customize your phone’s settings and get up and running in 20 minutes or less. Our user-friendly web, desktop, and mobile apps work with the devices your team already uses so you never have to purchase new hardware. Just pick the plan you want, download the app, and start making phone calls.

Don’t want to commit to a paid plan before testing out the platform? Sign up for our seven-day free trial.

Key features of Quo 

• Auto-attendants
• Call recording
• Integrations with Salesforce, HubSpot, Slack, and Zapier
• Text message automations, like snippets, auto-replies, and scheduled texts
• One free US, Canadian, or toll-free number per user on your account
• AI call tags
• Multi-level phone menu
• AI call summaries and transcriptions

Quo pricing

• Starter: $15 per user per month for voicemail-to-text, call recording, auto-replies, unlimited calls to US and Canadian numbers, and more
• Business: $23 per user per month for CRM integrations, multi-level phone menus, or IVR, analytics and reporting, call transferring, and more
• Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support

How to get a virtual number with OpenPhone

Get a virtual phone number in minutes

Try for free

Getting a new phone number from almost anywhere in the world is a simple process when you choose Quo as your virtual phone number provider.

Follow these three steps:

1. Create an account with OpenPhone. When you sign up, you get a free seven-day trial.
2. During signup, choose your city or area code in the US to select your preferred phone number.
3. Once the signup process is complete, you’re all set to use your new virtual phone number!

2. RingCentral: Best for desk phone rentals 

RingCentral is a unified communications provider, meaning the platform offers business texting, calling, and video conferencing in one solution. Every user on the base plan comes with a phone number and can make unlimited calls in the US and Canada. While RingCentral also provides desk phone rentals at a low monthly price, they’re only available if you sign up for a multi-year contract.

You should know RingCentral caps how many customer texts your team can send. For example, the base plan only includes 25 messages per user per month. Even if you upgrade to the highest tier for $35 per user per month, you’re still limited to 200 texts per user.

RingCentral’s biggest limitation lies with data storage policies. You can’t store all your texts, call recordings, or voicemails for an unlimited amount of time. This means new records will eventually replace your existing files. You have to upgrade to the most expensive plan for $35 per user per month to unlock ‘unlimited’ storage. Even then, your data is subject to time-based deletion policies.

Key features of RingCentral

• Local and toll-free numbers
• Unlimited calls in the US and Canada
• ‘Enhanced’ business SMS
• Internal team messaging
• Voicemail transcriptions 

RingCentral pricing

RingCentral’s pricing gives you three different plans to choose from:

• Core: $20 per user per month for unlimited audio conferencing, team messaging with limited storage, 25 texts per user per month, and call menus
• Advanced: $25 per user per month for automatic call recording, 100 texts per user, and hot desking
• Premium: $35 per user per month for 200 texts per user, device analytics, and unlimited storage for files and recordings

3. Aircall: Best for calling a global customer base

Aircall is a business phone system designed for large contact centers and support teams. Although the platform is marketed to enterprise brands, small business owners can still purchase licenses. But this comes at a price: Aircall starts at $30 per user per month and comes with a three-user minimum. This may not be a realistic price point for growing SMBs.

Every Aircall plan comes with unlimited calls in the US and Canada. However, like other AVOXI alternatives on the list, its more advanced features are locked behind higher paywalls. You can’t access Salesforce unless you pay for the Professional plan, which costs $50 per user per month. Even the option to make unlimited international calls isn’t available unless you upgrade to the Custom plan. This plan requires a custom quote and has a minimum of 25 users. 

Aircall is another phone system provider that limits the storage of call recordings and analytics. You can only store recordings for up to one year on the base plan. The ‘unlimited’ offer on the Professional plan is only available upon request. This could make it difficult to catch up on conversations or reflect on past interactions with customers.

There are also several texting limitations to consider:

• MMS isn’t available for US, Canadian, and Australian numbers
• SMS is limited to numbers in the US, Canada, France, Australia, Germany, and the UK
• Outbound SMS is limited to 250 per user per month. After that, you’ll need to pay $0.010 per message

If you plan to send more texts than this or need to message videos or photos to your international contacts, Aircall may not be the best AVOXI alternative for your business.

Key features of Aircall 

• Shared numbers
• 100+ third-party integrations
• Interactive voice response 
• Unlimited simultaneous outbound calls
• Power Dialer that automatically dials the next number in your call queue with an upgrade

Aircall pricing

Aircall’s pricing lets you pick from three different plans:

• Essentials: $30 per user per month for unlimited calls within the US and Canada, SMS and MMS support, and call recording
• Professional: $50 per user per month for live call monitoring, call tagging, and a Salesforce integration
• Custom: Custom quote for unlimited international calls, API developer support, and custom onboarding

Aircall also provides expensive add-ons that you pay for on top of your pricing plan:

• AI Assist: $9 per user per month for call summaries, key topic recognition, sentiment analysis, and CRM logging
• AI Assist Pro: $49 per user per month for live transcriptions, contact insights, and automated call scoring with custom questions
• AI Voice Agent: $0.99 per minute for an AI voice agent that answers FAQs and transfers calls to human reps
• Analytics+ Add-on: $15 per user per month for easy-to-understand charts and heatmaps, custom dashboards, and advanced live monitoring
• WhatsApp in Aircall: $10 per user per month for messaging in 180+ countries, using your existing phone numbers, branded templates, and syncing conversations to your CRM
• Aircall for Salesforce Service Cloud Voice: $30 per user per month for real-time transcription, supervisor listen-in, and warm and cold transfers

4. CloudTalk: Best for buying international phone numbers

CloudTalk is a cloud-based phone system designed for startups and ecommerce companies. You can purchase international numbers in over 160 countries, then make calls and texts from anywhere with a WiFi connection.

However, CloudTalk doesn’t provide unlimited toll-free calls to the US and Canada. You’ll need to reach out to CloudTalk’s sales team to find out how much you’ll pay for each toll-free minute. 

You also won’t have access to phone support unless you upgrade to the Expert plan, which costs $49 per user per month and has a three-user minimum. Keep in mind, relying only on email or chat support can slow things down. It often takes longer to explain issues, wait for replies, and go back and forth.

There are several other limitations that may have long-term impacts on your business:

• Call recordings are limited to just one month of storage. You need to upgrade to the Essential plan, which costs $29 per user per month to unlock unlimited space.
• Unlimited business SMS and MMS aren’t available. You have to reach out to the CloudTalk sales team to find out how much you’ll pay per message.
• MMS messages are only available if you upgrade to the Essential plan.

If you like CloudTalk’s international features but aren’t a fan of its pricey drawbacks, you’re better off looking for another AVOXI alternative. 

Key features of CloudTalk 

• Unlimited inbound and internal company calls
• Mobile apps for iOS and Android
• International phone numbers
• Unlimited call queuing with an upgrade
• Automated call distribution with an upgrade

CloudTalk pricing

CloudTalk’s pricing offers four different options:

• Lite: $19 per user per month for unlimited calls across the US and Canada, call recording with one month of storage, one ring group, and business SMS
• Essential: $29 per user per month for third-party integrations, MMS support, and unlimited ring groups
• Expert: $49 per user per month with a three-user minimum for phone support, mandatory call tagging, and Salesforce integration
• Custom: Custom quote with a 10-user minimum for unlimited worldwide call packages, developer support, and custom onboarding

5. Genesys Cloud CX: Best for omnichannel communication

Genesys Cloud CX is a contact center platform that serves enterprise brands with daily large call volumes. This platform lets you manage business communications across multiple channels, including phone calls, chatbots, and emails.

But Genesys’s calling and texting features are limited. You’ll need to pay at least $0.01 for every SMS message you send in the US and Canada. Plus, you can expect to pay $0.0119 per minute for every call you make. 

If you do choose Genesys Cloud CX as your AVOXI alternative, you need to decide how you’ll host your voice system:

• Through Genesys’s calling software
• Through a customer-managed third-party carrier
• Through your on-premises hardware, like a PBX

Genesys’s calling apps are also difficult to use and unnecessarily complicated. There are four separate apps for iOS and Android, each serving a different purpose. You have to download three or more apps to share documents, message internally, and supervise your team. That kind of setup makes everyday tasks take longer than they should.

You also can’t access SMS or MMS unless you upgrade to the CX 2 plan, which costs $115 per user per month.

Of the AVOXI alternatives mentioned here, you should know Genesys Cloud CX comes with a steep learning curve. Not only is the interface confusing to navigate, but certain settings may be difficult to configure without the assistance of customer support. Just take a look at these recent reviews:

“Admin UI should be more informative and adaptive.” — G2

“Some advanced customization features could be more user-friendly for non-technical users. 

Initial setup and learning curve for new users like myself may take time.” — G2

Key features of Genesys Cloud CX

• Voice calls
• Screen recording
• IVR
• SMS support with an upgrade
• Third-party integrations

Genesys Cloud CX pricing

Genesys Cloud CX provides four different pricing plans that you can choose from:

• CX 1: $75 per user per month for IVR, analytics, reporting, and call routing
• CX 2: $115 per user per month for SMS and MMS, quality assurance, and omnichannel routing
• CX 3: $155 per user per month for workforce management tools, employee performance metrics, and speech and text analytics
• CX 4: $240 per user per month for supervisor Copilot and virtual supervisor

6. GoTo Connect: Best for MS Teams integration 

GoTo Connect is a virtual phone provider offering calls, texts, and video conferencing. The base plan lets you purchase local, toll-free, or vanity numbers depending on what your business needs. It also offers a Microsoft Teams integration on its base plan, which is handy if your team uses it to communicate internally.

You can also create shared inboxes so team members can collaborate on customer issues. Keep in mind, this requires updating to the Connect CX plan.

Unfortunately, GoTo Connect limits how much time your agents can spend on the phone. You won’t have access to unlimited toll-free calls on any plan. Even SMS messages are limited — you can only send 80 messages per user per month. After that, you’ll need to pay $0.005 per text. Plus, you can only send texts to customers within the US, UK, Australia, and Canada. 

Upgrading to GoTo Connect’s more expensive plans may force you to pay for features you don’t need. For example, the Webchat channel and custom surveys are on the Connect CX plan but may not be relevant to your business. 

The kicker? This AVOXI alternative doesn’t publicly list its prices. If you want them, you’ll need to contact GoTo Connect’s sales team.

Key features of GoTo Connect

• Desktop, web, Android, and iOS apps
• Vanity, toll-free, and local phone numbers
• Call forwarding
• MS Teams integration
• Internal team messaging

GoTo Connect pricing

GoTo Connect’s pricing isn’t publicly available. You’ll need to contact their sales team for a quote. Here’s what you can expect to get on each of its three plans:

• Phone System: MS Teams integration, free calls to 50 countries, and mobile and desktop apps
• Connect CX: Shared inboxes, attendant console, AI call summaries, and the Zendesk integration
• Contact Center: Intelligent call routing, call monitoring, call coaching, and the agent dashboard

7. JustCall: Best for sales and customer service teams 

JustCall is a cloud phone system focused on global enterprises serving international contacts. Like AVOXI, you can use JustCall to purchase numbers in 70+ countries and make calls or texts from anywhere in the world.

While JustCall claims to offer unlimited calling, there are some key exceptions. Calls made from shared phone numbers — the ones your team uses to handle customer calls and texts — are charged by the minute. Plus, toll-free calls aren’t included, no matter what plan you’re on. JustCall also doesn’t publicly list how much these calls cost. Instead, you’ll need to reach out to its sales team.

JustCall’s texting features are relatively bare-bones compared to other AVOXI alternatives. There’s no unlimited messaging unless you upgrade to the highest tier, which requires a 10-user minimum. Additionally, JustCall doesn’t include AI call summaries on its base plans. To get them, you’ll need the $89 per user per month Pro Plus plan. 

Beyond not being the most cost-effective solution, the biggest limitation of JustCall’s platform is its unreliable service. Past users reference call quality issues while on the phone with customers:

“I dislike the inconsistency in the app’s performance. It seems about 60% of the time I am able to use the app to make calls. The other 40% it simply will not connect/make the call. The app will sit on the calling screen and never connect. I also do not get a phone alert to my incoming text messages or calls, despite changing the settings to do so.” — G2

Key features of JustCall

• Ring groups
• Bulk SMS campaigns with an upgrade
• International virtual phone numbers in 70+ countries
• Coaching comments with an upgrade
• Apps for desktop, iOS, and Android

JustCall pricing

JustCall pricing and plans give you four options:

• Team: $29 per user per month with a two-user minimum for unlimited outbound and inbound minutes, unlimited AI transcription minutes, and 500 SMS segments
• Pro: $49 per user per month with a two-user minimum for 1,000 SMS segments, power dialer, multi-level phone menus, and bulk SMS campaigns
• Pro Plus: $89 per user per month with a two-user minimum for SMS Co-pilot, coaching comments, and AI call scoring
• Business: Contact for details and comes with a 10-user minimum for single sign-on, personalized onboarding, and dedicated phone support line 

8. Nextiva: Best for video meeting recording

Nextiva is a legacy platform built to support omnichannel sales and customer service teams. It brings phone, video, and messaging tools together in one place. This can be useful if your team handles customer conversations across multiple channels and needs everything in one dashboard.

You can even record video meetings with customers, which is helpful for training your team. It lets you review tone, body language, and how confidently reps present themselves on screen. But to do that, you’ll need to upgrade to the Engage plan, which costs $25 per user per month.

Nextiva also lets you send SMS messages. However, the base plan only includes 100 texts per user per month. After that, you’ll need to pay extra — though the exact rates aren’t listed publicly.

If you’re looking for AI features like call transcription and summaries, it gets even pricier. You’ll need to upgrade to the Power Suite CX plan, which costs $75 per user per month. That’s much more expensive than most AVOXI alternatives on this list, like Quo.

Key features of Nextiva

• Video meeting recording with an upgrade
• Microsoft Teams integration with an upgrade
• Digital fax with an upgrade
• SMS and MMS support
• Smart call routing

Nextiva pricing

Nextiva’s pricing offers three plans:

• Core: $15 per user per month for inbound and outbound voice, business SMS, video meetings, screenshare, and file share
• Engage: $25 per user per month for customer-to-team SMS messaging, toll-free number, toll-free minutes, and advanced reporting
• Power Suite CX: $75 per user per month for AI call transcriptions, summaries, and customizable intelligent and skills-based routing

9. MightyCall: Best for SIP trunking support

MightyCall is a cloud-based call center solution built for small and medium-sized businesses. This means you can manage business calls without installing any hardware — saving you time, upfront costs, and IT headaches.

It also comes with features that help you manage incoming calls. One of those is call queuing, which keeps customers on the line until someone on your team is free to help.

While call queuing is available on the base plan, more advanced tools come at a cost. If you rely on AI call summaries to quickly review what was said on a call, MightyCall doesn’t include them by default. They’re only available on higher-tier plans and upon request, which means you have to ask to access them every time you need one.

Plus, the base plan requires a three-user minimum. That means you’ll need to spend at least $45 per month to start using MightyCall.

MightyCall does support SIP trunking, which lets you make and receive calls over the internet using your existing office phone system. But it’s only available on the highest-tier plan. 

Key features of MightyCall

• Integrations and API access
• Live call monitoring with an upgrade
• SIP trunking support with an upgrade
• Three-way calling
• Warm transfer

MightyCall pricing

MightyCall’s pricing provides four different pricing plans you can choose from:

• Core: $15 per user per month for unlimited calling, unlimited messages, three business phone numbers, integrations, and API access
• Pro: $23 per user per month for supervisor workspace, live call monitoring, analytics, and reporting
• Power: $30 per user per month for the preview dialer, the progressive dialer, answering machine detection, and a dedicated account manager
• Enterprise: Custom pricing per user per month for predictive dialer, SIP trunking support, and custom integrations

Why teams move on to AVOXI alternatives

AVOXI is a cloud communications platform designed for businesses that serve a global customer base. It offers coverage in over 150 countries and supports local caller ID for outbound calls in 90 countries. This helps your business appear more local and trustworthy. Plus, you can access analytics on number usage, call duration, and connection rates to help you understand your phone system’s performance.

But despite these features, AVOXI falls short in several areas that matter most to small businesses.

Here are some of them:

1. Free plan that’s not really free: AVOXI advertises its basic Launch plan as $0 per user. But that price only covers the user license. You’ll still need to purchase a phone number and bundled call minutes.
   
2. Confusing pricing: The price of AVOXI’s phone number plans depends on multiple factors, including the location of your number , the area code or toll-free prefix, and call forwarding location, like VoIP/SIP. This makes it hard to know what you’ll actually pay unless you start the signup process or reach out to AVOXI’s sales team.
   
3. No unlimited calling to US and Canadian numbers: You can’t get unlimited minutes on any AVOXI plan. Instead, you get a set of bundled minutes to share across your team. If you go over, you’ll pay extra — and those costs can add up quickly. For example, a 400-minute package costs $7.99 per month. After that, you’ll pay $0.037 per minute.

4. Costly setup and poor support: AVOXI charges onboarding fees just to get started. You’ll pay $149.99 for up to six licenses, plus a one-time $24.99 fee per user. Even after paying those setup fees, getting up and running takes work.
   
   Previous users say customer support and sales are unacceptable, and the real monthly fee is 2.5x the cost shown.
   
   “Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount. Maybe it is in the link in the T&Cs in the quotation. I am an entrepreneur with little time. If I receive a quotation with a clear amount, I trust it. For me, this is close to fraud. Companies like this should not receive customers.” — G2

5. Expensive paid add-ons: AVOXI adds extra charges for features many businesses expect to be included. Call insights costs $10 per month, and call recording adds another $6.99. These types of paid add-ons can start to rack up fast and lead you to AVOXI alternatives.

6. Not truly mobile-friendly: You can use AVOXI on your cell phone or tablet. But the platform isn’t mobile-friendly, no matter how much you upgrade. The company actually recommends not using their platform on a mobile device or tablet. If you’re a business owner who wants to work on the go, you’ll need to look at AVOXI alternatives.
7. Limited texting options: With AVOXI, you can only send SMS and emojis. There’s no MMS support, so sharing photos, videos, or other files with customers isn’t possible. Plus, texting customers from the mobile app isn’t an option. 
   
   All customer texts get forwarded to your email. This means you also have to respond through your email instead of being able to reply to them directly in the AVOXI mobile or desktop app.

8. Call recordings get deleted too quickly: AVOXI makes it difficult to review past conversations. Its call recording storage only lasts for 30 days on the base plan. Even if you upgrade to the highest tier, you only get 60 days of storage.
9. Unlimited calling costs extra: AVOXI charges $9.99 per number each month for unlimited calls to the US and Canada. Many AVOXI alternatives, like Quo, include unlimited calling on their base plans.

Try out the best AVOXI alternative for free

With Quo (formerly OpenPhone), it’s possible to avoid the hidden fees and time-consuming onboarding work of a business phone system like AVOXI. Our VoIP solution is easily accessible via a user-friendly interface on any computer, laptop, smartphone, or tablet. This lets your team stay productive remotely or in a hybrid work environment. 

Plus, our prices are transparently listed on our pricing page. That way, you can make informed decisions right from the start. Best of all, you can get your whole team up and running in 20 minutes or less.

Want to give it a try? Sign up for our seven-day free trial today.

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