RingCentral alternatives: 11 Better options for growing businesses

Are you thinking of using RingCentral as a phone solution but weighing your options? Or are you a current RingCentral customer and ready to move on?

In this article, we’ll cover 11 popular RingCentral alternatives in depth. But first, let’s look at a side-by-side comparison table to give you a quick overview of how they stack up.

What are the best RingCentral alternatives? 

Many RingCentral alternatives offer more features that’ll help your business scale. 

Here’s how each compares at a glance:

Provider	Starting price	Unlimited calling to US & Canada	SMS/MMS to US & Canada	Shared phone numbers	Additional phone numbers
RingCentral	$20 per user per month	Limited toll-free minutes	25 messages per user per month	Calls only	$4.99 per number per month
OpenPhone	$15 per user per month	✅	✅	✅	$5 per number per month
Ooma	$19.95 per user per month	✅	Requires upgrade	X	$9.95 per number per month
Dialpad	$15 per user per month	✅	For US and Canadian customers only	✅	Requires upgrade
Grasshopper	$14 per month	✅	Local numbers only	X	$9 per number per month
Nextiva	$15 per user per month	✅	100 texts per user per month	✅	Contact for a quote
Phone.com	$15 per user per month	Limited area codes in Canada	Requires upgrade	Ring groups only	$4.99 per number per month
Google Voice	$17 per user per month, must have Google Workspace	Unlimited calls to Canada from the US only	US customers only	Requires upgrade, ring groups only	X
Vonage	$13.99 per user per month for 1-4 users	✅	Local US and Canadian numbers only	Shared line appearance only	$4.99 per number per month
Phonexa	$250 per month, plus a $500 set-up fee	X	US customers only	✅	Cost varies
Ringover	$21 per user per month	✅	✅	✅	Cost varies

1. Quo (formerly OpenPhone)

Quo is a business phone system built specifically for growing teams. Our VoIP phone platform offers the same features as RingCentral but with a modern user experience. You don’t have to worry about SMS and MMS messaging limits; we offer unlimited messaging to US and Canadian numbers. Plus, unlike RingCentral’s TCR registration hurdles and SMS delays, Quo makes the process quick and easy. 

RingCentral only offers shared lines for incoming calls. With Quo (formerly OpenPhone), your team can field incoming texts and calls together. This cuts down on your response time and gives customers the level of service they deserve. And all our plans offer unlimited call recording storage, so you don’t have to worry about paying for extra recording.

Your team can easily collaborate on text messages or customer follow-ups with internal threads. These comments are only visible to your team and let you easily loop in colleagues and assign tasks. 

Quo also provides AI-powered features that help your team work more efficiently. Never lose a customer detail again with AI call summaries and transcripts. Reference exactly what customers shared with you and resolve disputes if they come up. Automatically label your calls with tags to keep track of what customers are sharing with you and review calls faster with AI call tags. This feature is available on the Scale plan.  

One more reason to choose OpenPhone instead of RingCentral: Sona, Quo’s 24/7 AI voice agent. It greets customers, answers questions, and takes detailed messages when your team is busy or unavailable. Sona is smarter than voicemail and more effective than traditional answering services. And with per-call pricing, it saves you hundreds of dollars a month compared to other AI answering services. 

Here are a few other ways Quo can help your business grow:

• Business hour settings that let you control when you receive calls
• Crystal-clear audio quality so you never have to ask customers to repeat themselves
• Conditional call forwarding and call routing to help direct customers to the right department or rep
• Browser-based, mobile, and desktop apps that let you use Quo on any device
• Local US and Canadian numbers and North American toll-free numbers are available 
• Multiple phone numbers tied to one account
• Shared phone numbers for your customer support team
• Lower international call and text rates compared to traditional providers
• Texting automations like auto-replies, scheduled messages, and snippets that help you save time
• HubSpot and Salesforce integrations that let you automatically log call activity 
• Custom call flow builder to control each step of your incoming calls
• Custom integrations with 7,000+ apps using Zapier and Make or the Quo API

Best for: Small and growing businesses.

How to get a virtual number with OpenPhone

Get a virtual phone number in minutes

Try for free

Getting a new phone number with Quo is a simple process. You can choose one from almost anywhere in the world when you use it as your virtual phone number provider. Follow these three steps:

1. Create an account with OpenPhone. When you sign up, you get a free seven-day trial.
2. During signup, choose your city or area code in the US to select your preferred phone number.
3. Once the signup process is complete, you’re all set to use your new virtual phone number!

Quo pricing

Looking for a VoIP provider with transparent rates? Quo’s pricing plans offer three tiers with no annual contracts required:

• Starter: $15 per user per month for shared numbers with up to 10 teammates, calling and messaging to US and Canadian numbers, scheduled texts, and more 
• Business: $23 per user per month for call transfers, phone menus, HubSpot CRM integration, unlimited teammates on a shared number, and more
• Scale: $35 per user per month for AI call tags, dedicated onboarding, and priority chat and email support

See why thousands of businesses use Quo by signing up for a free seven-day trial.

Learn more about Quo (formerly OpenPhone) vs RingCentral.

2. Ooma

Ooma is another RingCentral alternative that lets you manage calls through US local or toll-free numbers. With its low-tier plan, you can access a mobile app, virtual receptionists, virtual faxing, and overhead paging support.

You can access these features on Ooma’s base, plan but not RingCentral’s:

• Advanced ring groups
• Extension monitoring
• Extensions

Unfortunately, Ooma’s cost-effective plans — which are still far pricier than Quo — come at the cost of useful features. The base plan doesn’t offer texting or call recording at all. You also have to upgrade if you want to call and text using Ooma’s desktop app.

Best for: Companies that need overhead paging along with a business phone system.

Ooma pricing

Let’s break down Ooma’s pricing plans:

• Essentials: $19.95 per user per month for 100 standard phone features, virtual receptionist, mobile app, and music on hold
• Pro: $24.95 per user per month to unlock text messaging, video conferencing, Ooma’s desktop app for calling, call recording, and analytics
• Pro Plus: $29.95 per user per month to access the Salesforce integration, hot desking, call queuing, and shared voicemail boxes

3. Dialpad

Dialpad is a newer business phone solution that was established in 2011 and comes with a clunky and outdated UI. It was designed with global contact centers in mind. For example, it offers features like live unlimited calling to the US and Canada and local number support in 70+ countries.

The base phone plan is called Dialpad Connect. It gives you access to some features only available on higher-tier plans on RingCentral, such as:

• Call recording
• Internet fax, requires a paid add-on
• Google Workspace or Microsoft 365 integrations

Just keep in mind that most of Dialpad’s best features like AI-powered customer service scorecards, are locked behind other plans. You may have to mix and match your options to get the right features for your business. And if you want to buy additional phone numbers, you’ll have to upgrade.

Best for: Large contact centers that need international numbers

Dialpad pricing

Dialpad’s pricing plans offer three different options for you to choose from:

• Standard: $15 per user per month for unlimited calling, unlimited AI Meetings for up to 150 participants, SMS, MMS, and team messaging
• Pro: $25 per user per month with a three-user minimum for 24/7 live agent support, CRM integrations like Salesforce, Zendesk, Zoho, and global SMS
• Enterprise: Custom quote with a 100-user minimum for 99.9% uptime, unlimited ring groups, and dial-by-extension

4. Grasshopper

Grasshopper is an older VoIP provider that launched in 2003 and is designed to serve startups and solopreneurs.

It offers several features you can’t get with a base RingCentral plan:

• Phone number extensions 
• Unlimited SMS 
• Auto-replies to new customers 

But Grasshopper’s platform and user experience are outdated at best. And it lacks many modern business phone features that you’ll need. These include shared phone numbers, unlimited call recording storage, and integrations. Plus, if you want to make international calls, you’ll have to pay a $500 deposit.

If you can get past the clunky interface, you can get solid features as a solopreneur.

Best for: Solopreneurs that want a simple phone system.

Learn more in our guide comparing Grasshopper vs RingCentral.

Grasshopper pricing

You have three different Grasshopper pricing plans to pick from:

• True Solo: $14 per month for one user, one phone number, and one extension
• Solo Plus: $25 per month for unlimited users, one number, and three extensions
• Small Business: $55 per month for unlimited users, four numbers, and unlimited extensions

5. Nextiva

Nextiva is a communications company that was launched in 2006. It offers basic phone features like inbound and outbound voice calls. You’ll also get access to messaging app integrations with platforms like Facebook and WhatsApp. With Nextiva, you can route all your messages to one inbox on the base plan — a feature RingCentral only offers on its Contact Center plans. 

With decent basic features, Nextiva is a solid alternative to RingCentral:

• Threaded conversations
• Call log reports
• Desktop app for voice, SMS, video calls 

However, Nextiva’s base plan falls short as a complete business phone alternative:

• SMS is limited to 100 messages per user per month in the base plan. Unlimited messaging is only available in Nextiva’s most expensive tier. 
• Essential business phone features like call recording and toll-free calling require upgrades.
• Third-party integrations aren’t included in any of Nextiva’s plans — they’re only available as add-ons.

If you’re looking for a basic social media monitoring and communications platform, Nextiva is a solid option. But if you’re looking for a solution to manage all your business communications efficiently as you grow, you probably need to look elsewhere.

Best for: Companies that want to manage calls and social media messages together in one platform.

Nextiva pricing

You can choose from three different Nextiva pricing plans:

• Core: $15 per user per month for voice calls, SMS/MMS up to 100 messages per user per month, voicemail transcriptions, and simple IVR
• Engage: $25 per user per month to access voice call recording, video meeting recording, and Microsoft Teams integration
• Power Suite: $75 per user per month for voice and web chat, priority and skills-based routing, and ACD callback

6. Phone.com

Phone.com is a HIPAA-compliant phone system with a user-friendly interface. On the base plan, medical-related businesses can discuss patients’ health-related issues by video.

You’ll also get features that RingCentral’s Core plan lacks:

• Fax from your phone
• Call recording storage for 13 months

However, their customer support isn’t rated highly, with one user citing:

“The service was fine. The customer service is non-existent. I had to change my debit card due to fraud. I can’t update my new payment method! The online form they provide can’t be used. They can’t help via chat. They can’t answer your calls within 30 minutes of being on hold!! 

Best for: Healthcare organizations that need HIPAA-compliant communication tools.

Phone.com pricing

• Basic: $15 per user per month for unlimited minutes), video recording, and HIPAA-compliant voice
• Plus: $22.50 per user per month to unlock outbound textings, voicemail transcriptions, and AI call routing 
• Pro: $33.33 per user per month to unlock call recording, call analytics, CRM integrations, and 10-year data retention

7. Google Voice

Google Voice’s platform is a solid choice for a business phone system, but there’s a catch: you’ll have to pay for a Google Workspace and Voice account. It comes with nearly all the basic features, including:

• Unlimited calls and texts to the US 
• Voicemail-to-text
• Call recording that requires upgrade

Unfortunately, Google Voice is missing a few options that many businesses need. For instance, it lacks toll-free phone numbers. You also won’t get access to texting automation features like auto-replies, scheduled texts, and snippets. And it only integrates with Google apps like Google Meet, Google Contacts, and Google Calendar.

And remember: Google Voice’s free plan wasn’t meant for business use. You won’t get essential business features like call recording, phone menus, and ring groups.

Best for: Teams already using Google Workspace and only need basic calling and texting.

Google Voice pricing

If you’re still interested, Google Voice’s paid plans offer three different options :

• Starter: $10 per user per month for access for up to 10 team members, unlimited calls in the US and Canada, and business SMS 
• Standard: $20 per user per month to unlock ring groups, multi-level auto attendants, and unlimited users 
• Premier: $30 per user per month to unlock advanced reporting and automatic call recording

Don’t forget to budget at least $7 per user per month for Google Workspace.

8. Vonage

Vonage was launched in 2001 and is a legacy business phone service. Like RingCentral, Vonage offers pretty basic features on each plan, including:

• A mobile and desktop app
• Unlimited domestic calling and SMS
• Virtual receptionists

But beware: Vonage makes it expensive to access essential business phone features. Automatic call recording is only available as a $49.99 per month add-on. And call groups and voicemail transcription are only available on Vonage’s highest-tier plan, which costs $27.99 per user per month.

At first, Vonage might seem like a viable RingCentral alternative. But it may not make sense for businesses that want to maximize their business communications budget.

Best for: Businesses that still use desk phones.

Vonage pricing

Vonage’s pricing has three primary subscription plans based on the number of users you have.

Here’s how much you’ll pay if you have a team of four or fewer users:

• Mobile: $13.99 per number per month for voicemail, virtual receptionists, and desktop and mobile apps
• Premium: $20.99 per number per month to access team messaging, desk phone support, CRM integrations, and single sign-on 
• Advanced: $27.99 per number per month for up to 15 hours of call recording, visual voicemail with transcriptions, and simultaneous ring

9. Phonexa

Phonexa is a marketing automation platform. It provides tools for businesses operating in the insurance, home services, and healthcare spaces. Its tools include a cloud-based phone system, automated accounting, click tracking, and more. 

Phonexa is a cloud-based Private Branch Exchange, also known as a PBX. This lets you stay connected to your phone system with an internet connection, without needing any extra hardware or phone lines installed. 

However, some users report that the platform’s extensive features have a steep learning curve. 

Best for: Businesses that focus on outbound sales.

Phonexa pricing

Phonexa offers four different pricing plans. Each plan provides access to its complete suite of eight tools that charge per usage. The more expensive the plan you choose, the higher the discount you’ll get.

• Lite: $250 per month and a $500 set-up fee for its entire suite of eight tools
• Premium: $500 per month and a $1,000 set-up fee for its entire suite of eight tools
• Enterprise: $1,000 per month and a $2,000 set-up fee for its entire suite of eight tools
• Custom: Custom quote for its entire suite of eight tools

10. Ringover 

Ringover is an AI-driven conversation platform designed for staffing and sales teams. What sets it apart? You can have local numbers from 43 countries and make unlimited calls to 110 destinations on its base plan. 

However, some key features require an upgrade. For example, call groups and native integrations are only available on higher-tier plans. 

Another major limitation is around SMS. If you purchase European numbers through Ringover, you can only send text messages to phone numbers located in that same country. 

Best for: Businesses that need to make a lot of international calls.

Ringover pricing

Ringover offers three different pricing plans for you to choose from:

• Smart: $21 per user per month for unlimited calls to 110 destinations, local numbers from 43 countries, and IVR and call forwarding
• Business: $44 per user per month for local numbers from 65 countries, two integrations, and advanced analytics
• Advanced: $54 per user per month for power dialer, call campaigns, voicemail drop, and three integrations

11. 8×8

8×8 is a cloud communications platform founded in 1987, and it’s ideal for large enterprises. It offers an IVR software that lets callers route themselves to the right department. It also includes IVR analytics so you can see where callers drop off and how you can improve your call flow. 

One thing to keep in mind is that 8×8 doesn’t share public pricing — you’ll need to contact sales for a quote. You can also send SMS and MMS in the US and Canada, but you can’t schedule texts unless you use 8×8’s SMS API.

Best for: Large enterprises that need a more complex phone system.

8×8 pricing

8×8’s pricing isn’t public. However, these are the features you can expect to get on each plan.

• Contact Center: Omnichannel routing, analytics, secure payment processing, and Microsoft Teams integration
• CX Beyond the Contact: Advanced queue management, video meetings, and global coverage
• Communication APIs: Video API, voice API, messaging API, and high-volume SMS API
• Unified Communications: Receptionist console, calls, team instant messaging, and file sharing

How we ranked RingCentral alternatives

After serving over 60,000 customers, we know what matters most in a business phone system. These are the criteria we used to rank the best RingCentral alternatives on this list:

1. Reliability: System issues like downtime can hurt your reputation. Over time, it leads to lost customers and directly impacts your bottom line. We gave higher marks to providers with consistent connections and call quality. 
2. Value for money: How much does the VoIP system return for each dollar invested? Does it save you enough money by reducing costs and offering flexibility? Something we’ve worked hard to deliver at Quo and know what to look out for
3. Budget: Low pricing shouldn’t be the most important thing on your list, but you should avoid hidden fees and excessive costs. 
4. Third-party integrations: We checked for tools that growing teams rely on. At Quo, we’ve seen how the right business phone integrations can save hours of manual work. 
5. Ease of use: Complex systems can mean increased spending on training staff. The result could be a lower ROI. 
6. Customer support: Is customer support easy to reach? They should be able to offer quick solutions when you need them most. Through testing different providers, we’ve seen firsthand how easier it is for teams to adopt systems with a simple setup and features.

What to look for in a RingCentral alternative

Struggling to choose the right RingCentral competitor?

You should make a decision by considering these factors:

1. Team collaboration features: The right cloud phone system should serve all your communication needs. This includes chatting with your coworkers without switching applications.
   
   Ensure your RingCentral alternative comes with real-time collaboration tools like internal threads. For example, Quo lets you easily see when a teammate is actively replying to a contact over text with its shared phone numbers.
2. Business and communication tools: Great customer experiences should be prompt, professional, and positive. Your VoIP service should take more work off your plate by letting you set up auto-replies and Zapier workflows.
3. Scalability and cost: You should be able to upgrade your communication solution whenever you’re ready — and not a minute before. If a provider locks essential features behind higher tiers to ‘force’ you to upgrade, you may want to consider an alternative.
4. Ease of use: A steep learning curve can cost you time, money, and effort to get your team up and running. But with an intuitive business phone system, this won’t be an issue, even with advanced features.
5. Integrations with your existing tech stack: The last thing you need is yet another siloed collaboration tool. And you shouldn’t have to pay extra for essential integrations. The best RingCentral alternatives come with the basic connections your business needs and then let you unlock more as you grow.

Quo: The best RingCentral alternative

If you’re looking for a RingCentral alternative, look no further than Quo. 

OpenPhone upgrades your business communications by making it easier to build customer relationships. This means you can access your calls, texts, and team messages in one easy-to-navigate app. Plus, you’ll get all the features your business needs at a low cost — without hidden fees.

Ready to make the switch? Start a free trial of Quo today.

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