Dialpad pricing, plans, & hidden fees: Is the total cost worth it in 2026?

2011 was a year to remember — for planking, Angry Birds, and legacy VoIP providers like Dialpad. 

Dialpad has grown into a contact-center platform over the years with calls, texts, video, even AI speech coaching for reps. But its biggest drawback hasn’t budged. Non-transparent pricing makes it difficult to know how much you’ll pay, which tends to make it a poor fit for small businesses.

Choosing a VoIP provider for your team can be stressful. If you’re trying to decide whether Dialpad is a good fit, we’ll help you see the full picture of Dialpad’s pricing, features, and hidden fees. Then, you’ll be able to make an informed decision.

What is Dialpad?

Dialpad is a cloud-based business communication platform tailored for contact centers. Beyond basic call management like phone menus, call routing, and transfers, it adds video conferencing, real-time sentiment analysis and live call transcriptions.

For the full features-and-fit rundown, see our Dialpad review.

Breaking down Dialpad pricing and plans 

Dialpad has three different core products: Connect, Support, and Sell. 

Spending $15 per user per month for the Standard Connect plan doesn’t seem that bad for a team of two. But as your call volume ramps up on Dialpad, so will your monthly bills. For starters, Dialpad’s Pro plan isn’t really $25 per user per month. There’s a three-user minimum just to unlock it — which means your team of two would have to pay for an unused seat. Even the Enterprise plan has a 100-user minimum, which most small businesses won’t need.

Let’s jump into the costs and features you can expect from each plan.

Dialpad Connect

Feature	Standard	Pro	Enterprise
Unlimited domestic calling	✓	✓	✓
Additional numbers	X	Local or international	Local or international
Toll-free number support	✓	✓	✓
Internet fax	Add-on	Add-on	Add-on
Extensions	X	X	✓
Departments/ring groups	Up to 3	Up to 25	Unlimited
Hold queues	X	✓	✓
Multi-level auto attendant	✓	✓	✓
Call recording	✓	✓	✓
SMS, MMS, and team messaging	✓	✓	✓
HubSpot CRM integration	X	✓	✓
Open APIs and webhooks	X	✓	✓
SSO, or Okta, Azure, OneLogin	X	X	✓

Dialpad’s Connect plan lets you manage calls, texts, and video meetings from a business phone number.

Let’s take a closer look at the cost of each plan:

Standard plan

The Standard plan costs $15 per user per month annually, or a $180 up-front investment. If you’d rather pay on a month-to-month basis, prices start at $27 per user per month, which is $324 per year. Here are the features you can expect to get on the Standard plan:

• IVR
• Call recording
• Voicemail transcriptions
• Desk phone support
• Call transcriptions
• Dialpad meetings with up to 150 participants

This plan offers most of the features available with other business VoIP solutions. However, you’re locked out of most mission-critical features unless you upgrade to the next tier, including:

• 24/7 customer support
• Additional numbers 
• Zapier integration
• Slack, Zendesk, and Zoho CRM integrations

Best for: Teams that only need basic calling features and are okay with working without integrations or additional numbers.

Pro plan

Like the Standard plan, prices for the Pro plan depend on your billing cycle. For annual agreements, prices start at $25 per user per month. Month-to-month pricing starts at $35 per user per month. Because of user-minimums, a team of two on Pro pays for three seats — $900 a year instead of the $600 the per-user price implies.

Here are the features you’ll get on the Pro plan:

• Quality-of-service reports
• Zapier, Slack, and Microsoft Teams integrations
• Dialpad API and webhooks
• Additional numbers

Best for: Large contact centers that need CRM integrations and international numbers.

Enterprise plan

Dialpad’s Enterprise plan is an unknown cost — there’s no pricing information available online. The only way to get a quote is to contact sales.

But you can still see its features online. Here’s what’s included:

• Service level agreements
• Dedicated account manager
• Priority routing
• SSO, such as Okta, Azure, and OneLogin
• Extensions
• Unlimited ring groups

Keep in mind that even though you’ll be paying for the most expensive plan, you’ll still miss out on: 

• Premium support, like faster support response times, which requires an add-on
• Large meetings for up to 1,500 participants, which requires an add-on
• Internet fax, which requires an add-on

Best for: Large contact centers that handle high call volumes and need to route incoming calls across many teams.

Dialpad Support

Support plans are for customer support teams that need more robust features than those offered to small businesses. Just be prepared to pay if you want these features, or at least upgrade your plan to include more optional features.

Let’s break it down.

Essentials plan

Prices for the Essentials plan start at $80 per user per month, billed annually, or $95 per user per month if billed monthly. What makes this service different? Features like call barge and whisper, which don’t appear on the Connect plans.

More of the features you’ll get access to on this plan include:

• IVR
• Call recording
• ACD, or automatic call distribution
• Support for inbound and outbound calls
• Call coaching and barge-in
• Call transcriptions

Advanced plan

The next tier up is more expensive at $115 per user per month, billed annually, or $135 per user per month, billed monthly. You can use this plan to build self-service workflows and integrate digital support channels without paying for an add-on.

Here are the features included with the Advanced plan:

• AI live coach (add-on) 
• Custom moments
• Digital virtual agents
• Single digital channel

Premium plan

The Premium plan unlocks all the optional add-on features for $150 per user per month, billed annually. If you opt for monthly pricing instead, be prepared to pay $170 per user per month.

If you’re already a massive enterprise brand, this plan has much to offer. But if you’re a growing small business or a solopreneur, it’s probably overkill.

Here are the features you can expect to get on the Premium plan:

• Omnichannel support
• AI-generated customer service scorecards
• AI customer satisfaction scores

Even though this is the most expensive plan, Dialpad’s platinum support add-on isn’t included. That means you’ll miss out on features like having a dedicated support number unless you pay extra. Plus, pricing for this add-on isn’t public, making the total cost unknown.

Dialpad Sell

Dialpad Sell was designed for sales teams. It’s ideal if you want to help your reps during live calls — without needing to hire more managers.

Here’s a closer look at what’s included with each Dialpad Sell plan.

Essentials plan

The first tier costs $39 per user per month, billed annually, or $49 per user per month, billed monthly. You can use this plan to provide your sales team with the tools they need to close more deals — like the option to host video meetings with clients.

Here are some of the key features included:

• Mobile and desk phone app
• Advanced call controls
• Company dictionary
• Video meetings
• IVR

Advanced plan

The next tier is much more expensive at $95 per user per month, billed annually, or $110 per user per month, billed monthly. This plan lets your sales team make calls within Salesforce using Dialpad, without paying extra for a separate add-on.

Here are more features you’ll get access to:

• Local dial
• AI live coach
• Voicemail drop
• AI live coach cards
• Custom moments
• SFDC Power Dialer, or Dialpad Sell for Salesforce power dialer

Premium plan

The Premium plan costs $150 per user per month, billed annually, or $170 per user per month, billed monthly. You can use this plan to access better customer support, such as priority routing and a named customer success manager.

Here are some of the features you’ll get access to:

• Screen recording
• AI playbooks that guide conversations in real time using topics and prompts
• In-queue callback
• AI scorecards
• AI CSAT
• Automatic call distribution
• Named customer success manager
• Priority routing

Even at $150 per user per month, you still don’t get platinum support. That requires paying extra for an add-on that includes:

• Dedicated support number
• Fastest support response times
• Direct access to tier-2 support that handles technical queries

Dialpad’s add-ons

Dialpad offers several add-ons that cost extra. Pricing isn’t always easy to find, even if you call its sales team.

Here are several add-ons that are available:

• Internet fax: Faxing costs vary by type — for example, toll-free outbound faxing costs $0.02 per minute.
• Meeting PSTN that lets people dial in to a meeting using a traditional phone number: No public price — purchased as a license in your admin settings or through sales.   
• AI scorecard and AI CSAT: No standalone price — included in the Dialpad Support or Sell Premium tier for $150 per user per month or sold as a quote-only add-on.
• Large Meeting, up to 1,500 participants: No published price — quote-based add-on.
• Platinum Support: Pricing isn’t public. It’s an account-level premium tier for faster SLA, direct Tier 2/3 support access, a dedicated line, and account monitoring. What you pay tracks to your account size and plan tier rather than a flat rate. 
• Global Unlimited Calling: No public price. The Global Calling add-on covers 8,000 international minutes per month per license across 65 countries. The license applies to every user in your office, and calls past that allotment bill through Calling Credits.

For any add-on without public pricing, ask for a quote on a sales call before you commit.

Dialpad’s true costs: Hidden fees to know

Dialpad’s up-front prices aren’t the only costs to consider. You also have to look at hidden fees and per-minute pricing, depending on your plan.

For example, you should be prepared to pay:

• Phone number porting fees. Dialpad charges users to port international numbers into its platform. For example, Peru is $58 per number. 
• Administrative cost recovery fee. This is a yearly non-negotiable fee for compliance, reporting, and filing requirements. You’re billed per user per month if you’re on a monthly plan or 12 months upfront if you’re on an annual plan. There’s no clear pricing listed online, although some sources report spending more than $47.88 per year.
• Hidden fees for texting. You won’t see it on the pricing page, but you should know Dialpad SMS only includes 250 messages per user per month. Any messages beyond this cost extra. This costs $0.008 per outbound SMS message and $0.024 per outbound MMS message.
• Per-minute pricing. If you’re on Dialpad Support and Sell plans, be prepared to pay $0.01 per minute for inbound calls and $0.02 per minute for outbound calls. If your team spends a lot of time on the phone, this could get expensive fast.

5 things to keep in mind before committing to Dialpad

Dialpad’s pricing falls short in many ways, but it’s not the only drawback you should keep in mind.

Here are five more disadvantages of Dialpad you need to consider:

1. Expensive to scale. You only get three ring groups on the Standard plan and 25 ring groups on the Pro plan. If you want more than this, you need to upgrade to the Enterprise plan. 
2. International calling and texting costs add up quickly. If you spend a lot of time chatting with customers overseas, you may get nickel-and-dimed by Dialpad’s plans. For example, calls to Mexico cost $0.08 per minute.
3.  Want to buy an international number to get around these fees? No dice — you need to upgrade to the Pro plan first.
4. Toll-free numbers cost extra. Dialpad’s toll-free numbers start at $15 per number per month. However, it may not be clear that you’re also charged $0.02 per minute for inbound calls — which you don’t have to pay with Quo. Each user on your Quo plan comes with one local or toll-free number. If you’re wondering what a toll-free number is and how it works, Quo makes it simple and transparent. You should also know Dialpad won’t let you send or receive text messages through toll-free numbers. 
5. Canceling might be a pain. You can’t cancel your Dialpad plan without contacting its customer success team if you have more than 10 licenses. This needs to be a phone call or email — you can’t use live chat to cancel your plan. The good news is Dialpad’s convoluted cancellation practices are the exception rather than the rule. With Quo, you can cancel your plan anytime in the mobile app so that you can make the best decisions for your team.
6. Limited auto-reply features. If Dialpad’s limited texting features weren’t frustrating enough, you also can’t use them unless you upgrade. For example, you need a Pro or Enterprise plan to set up auto-replies.

How Dialpad pricing compares to alternatives

Dialpad may be a decent option for massive enterprise brands. But as you can see from its prices, features, and drawbacks, it’s not designed for small business owners.

So, what if we compare Dialpad’s prices and features to a modern platform like Quo or RingCentral?

The base plans have a similar price point. However, the features you get are anything but:

Features	Quo	Dialpad	RingCentral
Price per month	$15 per user	$15 per user	$20 per user
Unlimited calling	✔️	✔️	✔️
Unlimited SMS, MMS to the US & Canada	✔️	Up to 250 messages per user per month	25 SMS/MMS per user per month
Voicemail-to-text	✔️	✔️	✔️
Toll-free numbers	✔️	$0.02 per minute for inbound calls	✔️ 100 toll-free minutes per month
Additional phone numbers	$5 per number per month for local US or Canadian numbers or North American toll-free numbers	Requires an upgrade, plus $10 per local US or Canadian number or $15 per toll-free number per month	$4.99 per month for toll-free or local numbers
Number porting	✔️	Charges to port in international numbers	✔️
Call recording	✔️	✔️	✔️
Shared phone numbers	✔️	✔️	✔️ Calls only
Group text messaging	✔️	✔️	✔️
Fax	❌	Requires an add-on	✔️
Auto-replies	✔️	Requires an upgrade	Requires RingCentral Automator
Snippets, or templated messages	✔️	✔️	✔️
iOS and Android apps	✔️	✔️	✔️
Web-based apps	✔️	✔️	✔️
AI call tags	✔️	✔️	✔️
AI agent	✔️	✔️	Requires add-on

As you can see, there’s a big difference between legacy providers and modern VoIP platforms.

So, is Dialpad worth it?

You be the judge.

Dialpad’s starting prices are competitive, but seat minimums, add-ons, and overage fees make the total cost higher. It fits large, AI-driven teams more than small businesses.

Quo offers more bang for your buck — we’re one of the highest-rated business phone platforms on G2. We offer all the basics you should expect from a business phone system, as well as plenty of extras that help your team delight customers, like AI call summaries and custom contact properties.

“Quo has significantly reduced our communication costs. Beyond the savings, the platform’s functionality and consistent improvements have made it the ideal solution for Rove Travel. We’ve evaluated Aircall, Dialpad, and other leading options, but Quo stands out.” 

— Patrick Bartlett, Head of Property Operations, Rove Travel

 If you want an apples-to-apples cost comparison, see Quo vs Dialpad.

You never have to upgrade before you’re ready, and thanks to transparent pricing, you can plan for consistent bills. You don’t even need to meet minimum seat requirements: we scale alongside you regardless of team size, helping you provide a great customer experience.

Ready to see us in action? You can try Quo for free for seven days.

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