Deliver exceptional service to your customers in English, Spanish, and French with Sona, Quo’s AI voice agent. Sona lets you handle calls 24/7, answer common questions, and take messages on behalf of your team. Build customer trust and loyalty with no language barriers.
Try Quo and Sona free for seven days
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Here’s how a bilingual answering service can help you reach more customers and build customer relationships over time:
Did you know Spanish is spoken by nearly 14% of the US population? Or that French is the first language for over 20% of Canadians? With a bilingual answering service, you become more approachable to these potential customers.
Bilingual virtual receptionists don’t just help you attract new customers; they help you provide service to existing ones as well. French or Spanish-speaking customers can understand you better. That can help you resolve their issues faster.
Develop stronger relationships with your customers. According to Intercom, 70% of customers are more loyal to companies that offer native language support.
Providing bilingual support can give your team additional context about your customer needs. When customers communicate in their preferred language, they can share more context with your team. Your team can then support them more effectively.
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Sona greets callers, answers questions, and captures messages at a fraction of the cost.
See how Sona compares to traditional call answering services.
Features
Sona
Traditional answering services
Starting price per month
Free for the first 10 calls, then $25 for 40 calls
~4x-7x the cost of Sona
Brand voice and tone
Consistent performance with multiple voices and tones
Highly variable performance
Setup time
Instant
2-4 weeks
Languages
English, Spanish, French
English, Spanish
Send SMS and call transfer actions
Automatic
Manual
Additional business phone features
Shared numbers and inboxes, collaboration features, custom call routing, automated texting
None
Integrations
HubSpot, Salesforce, Zapier, Make, Jobber, Zoho CRM, Pipedrive, and more
Limited integration options
Never miss a call or a customer with Sona.
Make your customers feel valued every time they call. Sona can remember customer details and past conversation context for up to 21 days. Your customers won’t have to repeat themselves every time they call.
Customize your Sona steps for every customer. Sona can be set up to speak in English, Spanish, or French. Depending on your phone menu language, Sona can be customized to handle incoming calls when your team is busy or unavailable.
Keep your CRM up to date with automatic call logging. Connect Quo with CRMs like HubSpot or Jobber. You can also connect to your preferred app with our Zapier and Make integrations.
It only takes three steps to get started with Sona:
See why Quo is one of the highest satisfaction platforms on G2.
Get as many phone numbers as your team needs with Quo. Choose local US and Canadian phone numbers with specific area codes to build trust with customers. Select a North American toll-free number for your support needs. Plus, stand out from your competition with a vanity phone number that customers will remember.
All Quo plans include a number for every user who joins your workspace. Plus, share numbers if you want dedicated lines for your customer support and sales teams. Add more numbers as your team grows; additional ones cost $5 per number per month.
Work alongside your colleagues more efficiently with Quo. Split responsibility for incoming calls and texts with a shared phone number. If you have a multilingual client base, you can add team members from across the globe to the same phone number. Members of a shared number can receive calls no matter where they’re located.
Troubleshoot ongoing issues and assign follow-up tasks in real time with internal threads. Anticipate business needs in advance and tag team members in Quo. Want to know if someone has reviewed a call or recording? Inbox viewers keep you up to date so you don’t need to constantly follow up with your coworkers.
Design a call handling experience that works for your team. Set up custom call flows using our call flow builder. Drag and drop call flow steps in our visual canvas. See exactly how incoming calls are routed through your phone system.
Choose how your team receives incoming calls, either simultaneously or in custom batches, with ring order. Always provide backup call routing options to callers. Direct unanswered calls to Sona, an emergency number, or voicemail. Set up custom voicemail greetings in your preferred language. That way, you can deliver a better customer experience.
Take advantage of additional call handling features when you’re on a live call. Hand off customers to your colleagues with the right amount of context with warm transfers. Bring your stakeholders together with group calling.
Switch effortlessly between voice and text conversations with Quo. Send both SMS and MMS messages in your Quo inbox. Shared texting makes it easy for you and your team to know who’s replying to a customer.
Always send the right message to customers with our automated text messaging features. Automatically reply to incoming texts when you’re busy with SMS auto-replies. Schedule texts to reach customers in their time zones. You can also send personalized texts automatically at scale. Connect Quo with Zapier and Make. Set up text workflows for common scenarios like appointment confirmations or reminders.
Say goodbye to repetitive work with Quo’s AI customer communication features. Automatically record your calls and get instant AI-powered call summaries and transcripts. Your team doesn’t have to take call notes manually again. Track ongoing call trends and gain insight into your customer behavior with AI call tags. It uses AI to analyze phone calls and surface recurring issues and opportunities in your business.
Connect Quo where your team works. Use our native CRM integrations, including HubSpot, Jobber, and Zoho. Want more control over how you share your call and text data? Build custom integrations with the Quo API.
With Quo, your team can use any device they prefer to communicate with customers. Download our Mac, Windows, iOS, and Android apps, connect to the internet, and you’re all set.
Using a device that doesn’t run on any of these platforms? Log in to our web app and make calls through your browser.
Get started with Quo today. Try Quo for free with our seven-day trial.
Find out how much you’re investing in your business phone solution upfront on our pricing page.
If you’re a small business looking to provide 24/7 call answering support, then an AI answering service is right for you. Here’s why:
Learn more about the best answering services for small businesses. Or see what’s better for your business: voicemail or answering services.
No, bilingual answering is available with Sona at no additional cost. You also get multiple voices and tones, actions like sending texts, and custom instructions for Sona as well. These features are all available in addition to Quo’s business phone features.
You should opt for a bilingual answering service when:
If you notice these trends, ask for feedback from your customers and your team. If they share an interest in bilingual customer support, you’ll know it’s time to opt for a bilingual answering service.
Sona can currently speak in English, Spanish, and French. We plan to add more languages in the future, based on feedback from Quo users.
Every industry can benefit from setting up bilingual AI agents in its phone system. Here are a few examples:
Give your bilingual answering service custom call flow scripts that meet your business needs. Dive deeper into our guide to set up your own call flow scripts.
Yes, Sona is available to answer calls in available languages 24/7 based on how you set up your call routing in the call flow builder.
See how Sona’s AI answering service can help you grow your business
