If you’re thinking about using Talkroute for your business phone system, you probably want a clear picture of what you’re signing up for. What do Talkroute’s plans include? What features are missing? And is it a right fit for your growing business?
In this post, we’ll break down everything you need to know about Talkroute pricing. That includes a full overview of each plan, paid add-ons, and hidden fees. Plus, we’ll share a better alternative to Talkroute that makes it easier to support your customers and scale your business.
TL;DR
Talkroute is a straightforward virtual phone system that offers some useful features for small businesses. You can make unlimited calls, set up call forwarding and routing, and send texts on the base plan. But you won’t have access to advanced features like texting automations or call transcriptions, which can slow your team down and make it harder to scale.
What is Talkroute?
Talkroute is a VoIP platform that supports calls, texts, and video meetings. It positions itself as a simple business phone solution for small teams. But while Talkroute covers the basics, it lacks key features that help small businesses grow.
For example, you can’t make international calls, and you’ll need to upgrade to unlock basic features like on-demand call recording and unlimited texting. You can’t set up auto-replies for missed texts or log call activity to your CRM, either. That means more manual work — and a good chance you’ll need to upgrade to a more expensive plan or move to a different provider sooner than expected.
Talkroute pricing and plans full breakdown
Talkroute offers four plans: Basic, Plus, Pro, and Enterprise. Higher tiers come with more users, numbers, and features.
Let’s break down what you get on each tier — and what’s missing.
Basic: 1 user and 1 number
Pricing: $19 per month
Talkroute’s Basic plan gets you unlimited calling, 500 texts per user per month, and access to Talkroute’s desktop, web, and mobile apps that let you use the app on your iPhone or Android device. You can also forward calls to any number that has a +1 country code, including smartphones, landlines, or satellite phones.
Beyond that, it’s missing features that small teams rely on. You don’t get an auto-attendant, business hours, or simultaneous ring, making it harder to control when you’re available or help callers reach the right person. You also won’t get access to live call transfer, which means you’ll have to ask callers to hang up and dial someone else or receive a callback.
| Key features | What’s missing |
|---|---|
| Unlimited calling | Single digit extensions |
| 500 SMS/MMS messages per user per month | Auto-attendant |
| One user account included | Simultaneous ring |
| Desktop, mobile, and web apps | Live call transfer |
| Call forwarding | Business hours |
| Call routing |
Plus: 3 users and 2 numbers
Pricing: $39 per month
Talkroute’s Plus plan adds a few features that are useful for small teams. You get unlimited texting, live call transfers, and three user accounts, allowing multiple team members to handle calls and messages. It also includes auto-attendants, simultaneous ring, and business hours, giving you more ways to route incoming calls.
Still, there’s a lot you don’t get. There’s no way to forward calls based on your schedule, record calls, or access reporting to make data-driven decisions. You also miss out on a multi-level IVR, which can make it take longer for callers to find the right department or rep.
| Key features | What’s missing |
|---|---|
| Unlimited calling | Call recording |
| Unlimited texting | Company directory |
| Single digit extensions | Multi-digit extensions |
| Auto-attendants | Multi-level auto-attendant/IVR |
| Simultaneous ring | Scheduled call forwarding |
| Live call transfer | Professional voiceover services |
| Business hours | Reporting |
Pro: 10 users and 3 numbers
Pricing: $59 per month
Talkroute’s Pro plan allows you to access call recording and reporting. You also get scheduled call forwarding to redirect customer calls even when you’re off the clock.
But you may notice a few features are missing from a plan at this price. You don’t get a dedicated account manager or a service-level agreement to guarantee uptime or support response times. And if you need more than five professionally recorded greetings through Talkroute’s Voice Studio, each additional one costs $20. So while the Pro plan unlocks features like call recording and multi-level auto-attendant, you still need to pay more for a polished call experience or guaranteed support.
| Key features | What’s missing |
|---|---|
| Unlimited calling | Service level agreements |
| Unlimited texting | Dedicated account manager |
| Multi-digit extensions | |
| Company directory | |
| Multi-level auto-attendant/IVR | |
| Call recording | |
| Scheduled call forwarding | |
| Reporting | |
| Professional voiceover services |
Enterprise: 20+ users and 10+ numbers
Pricing: Custom quote
The Enterprise plan includes bulk pricing, a dedicated account manager, and a service level agreement — standard features for larger teams. You also get 10 or more phone numbers, 20+ voicemail boxes, and everything included in the Pro plan.
But there are still major limitations. You can’t send scheduled texts, call international numbers, or access native integrations to connect Talkroute with other tools in your tech stack. So even at the top tier, you’re stuck doing things manually or paying for workarounds.
| Key features | What’s missing |
|---|---|
| Unlimited calling | Native integrations |
| Unlimited texting | Scheduled texts |
| Service level agreements | International calling |
| Dedicated account manager |
Talkroute’s pricing page doesn’t tell the whole story. Here are some of the extra costs you might run into:
- Texting limits: The Basic plan only includes 500 SMS/MMS messages per user per month. Once you hit that limit, you won’t be able to send or receive texts until the next billing cycle — unless you upgrade to a higher plan.
- Multiple upgrades for call recording: You’ll need to upgrade to the Pro plan (the third highest tier) to access call recordings. It’s not available on Basic or Plus, even as an optional paid add-on.
- Voice Studio: Talkroute’s Voice Studio is a voiceover service that provides professionally recorded audio clips for voicemail greetings and call menu options. The Pro and Enterprise plans include five recordings, but each additional clip costs $20, which can add up fast if you make frequent changes or manage multiple menus and reps.
- Additional voice mailboxes: Each plan only includes a limited number of voice mailboxes. For example, the Basic plan includes one, and the Plus plan includes three. If your team needs more, you’ll have to pay $5 per mailbox per month.
4 things to keep in mind before committing to Talkroute
Before committing to Talkroute, you should know about a few key limitations that could impact how well it fits your business:
1. No international calling or texting
Talkroute only supports outgoing calls to the US and Canada. That means you can’t call or text anyone with an international number — even if they’re a customer or team member.
There’s no way to add international coverage, either, even as an upgrade. If your business works with people outside the US and Canada, you’ll need to choose a different VoIP provider.
2. No ways to save time texting
Talkroute doesn’t offer any tools to automate your texts. You can’t set auto-replies for missed calls or incoming messages, schedule texts to send later, or save templates (snippets) for FAQs you respond to often.
Without these features, your team has to respond to every message manually. If texting is a big part of how you support clients or follow up with new inquiries, it can slow your processes down and make it harder to maintain a consistent customer experience across interactions.
3. You can’t connect your tech stack
Talkroute doesn’t offer direct (or native) integrations with tools like HubSpot, Salesforce, Slack, or Google Contacts. So if you want to automatically log calls or texts in your CRM or send notifications to team members in Slack when they miss a customer call, there’s no built-in way to do so.
It does integrate with Zapier, which lets you connect Talkroute to certain apps, but this will only work if Zapier supports the apps you need. You’ll also need to pay for a Zapier subscription if you want to run more than a few automations each month, which means another monthly fee on top of what you’re paying for Talkroute.
And since Talkroute doesn’t offer an API, there’s no way to build your own custom workflows.
4. Customers have cited poor customer support
Some Talkroute reviews have reported struggling to get the help they need from Talkroute’s support team. One reviewer shared that the experience was so bad, they ended up switching providers and encouraged others to do the same.
Quo: A more effective alternative to Talkroute
If you’re considering Talkroute but want more flexibility, Quo could be a better fit. It’s built for modern teams that need advanced business features, easier collaboration, and pricing that scales as you grow — without extra fees or limitations.
Here’s how Quo compares:
| Features | OpenPhone | Talkroute |
|---|---|---|
| Starting price per month | $15 per user | $19 per month |
| Unlimited calling | ✓ | ✓ |
| Unlimited SMS, MMS to US & Canada | ✓ | Requires upgrade |
| Toll-free numbers | ✓ | ✓ |
| Additional phone numbers | $5 per number | $5 per number |
| Number porting | ✓ | ✓ |
| Call recording | ✓ | Requires upgrade |
| Shared phone numbers | ✓ | ✓ |
| Group text messaging | ✓ | X |
| Shared contacts | ✓ | ✓ |
| Auto-replies | ✓ | X |
| Text message templates | ✓ | X |
| Slack integration | ✓ | X |
| AI features | ✓ | X |
| Gmail integration | ✓ | X |
| Zapier integration | ✓ | ✓ |
| Web, iOS, and Android apps | ✓ | ✓ |
1. Pricing plans that scale with your business
Quo’s pricing is simple and flexible. Plans start at $15 per user per month and include unlimited business calls and texts to US and Canadian numbers — even on the base plan.
You can add extra phone numbers for just $5 each, making it easy to set up numbers for different team members or departments. And whether you’re growing or scaling back, you can upgrade or downgrade your plan at any time.
2. Shared numbers let your team work together to solve customer issues
With Quo’s shared phone numbers, multiple team members can make and receive calls and texts from the same phone number. This makes it easy to collaborate on customer issues and ensure no calls fall through the cracks.
You can also use internal threads to tag team members, making it easy to hand off tasks to the right person without the customer seeing behind-the-scenes discussions.
Here’s what Brian Wahlstrom of Gig Town says about using Quo’s internal threads:
“Internal threads are awesome — just being able to reference something that might not be obvious to someone reading the text messages. The context and the ability to tag team each other into the situation has been amazing.”
3. Integrations help you save time by automating your workflow
OpenPhone natively connects with tools your team already uses, so you can spend less time switching tabs and more time getting things done. For example, the HubSpot integration automatically logs calls, texts, and recordings under the right contact in your CRM, saving you from doing it manually.
You can connect Quo to thousands of other apps using Zapier or Make. For example, you can set up a workflow to automatically send a follow-up text to someone who hasn’t signed a contract after a few days. Once set up, these automations run on their own.
If you need something more custom, Quo’s API lets your team build specific workflows — like sending a confirmation text when someone books an appointment through Calendly.
4. AI insights empower your team to serve customers better
Quo helps your team provide customer service coaching with call listening tools that make it easier to track, review, and improve interactions. You can access features like:
- AI call summaries and transcriptions: Get detailed transcriptions and easy-to-read summaries after every call. This helps your team quickly understand customer conversations without listening to entire calls.
- Call recording: Record calls to see how your team handles situations in real time. This helps you identify what went well and what could be improved without interrupting customer conversations.
- Call tags: Automatically tag calls after they’ve ended with relevant labels based on the conversation. This helps categorize and organize calls by topics like “sales,” “support,” or “follow-up,” making it easier for your team to reference important conversations later.
- Call views: Access a detailed overview of your team’s call activity. You can filter the dashboard by call tags, missed calls, voicemails, unresponded voice messages, and more to prioritize follow-ups and spot areas for improvement.
5. Unlimited calls and texts to US and Canadian numbers
Unlike Talkroute, Quo includes unlimited calls and texts to US and Canadian numbers on the base plan. You won’t need to worry about hitting text limits or being restricted by how much you can communicate with customers.
Pros and cons of Talkroute pricing plans
Talkroute covers the basics for business communication, but there are some trade-offs to consider — especially if you’re looking to grow your team or automate your workflows.
Pros
- Unlimited calls to the US and Canada on each plan
- Easy to set up and navigate
- Basic call forwarding options
Cons
- Texting is limited to 500 texts per month on the base plans
- No international call or text support
- No native integrations (only Zapier)
- You can’t access features like manual recording and reporting unless you upgrade
See why Quo is the best virtual phone service provider
Talkroute offers basic business phone features but falls short when it comes to flexibility, ease of use, international calling, and texting automation. If you’re looking for a solution that grows with your business without hidden fees or feature limitations, Quo is the clear choice.
With Quo (formerly OpenPhone), you get unlimited calls and texts to US and Canadian business phone numbers on every plan, starting at just $15 per user per month. Shared inboxes enable better team collaboration, while time-saving features like customizable snippets and AI call summaries help your team work more efficiently. You can also set up caller ID, record custom greetings for your business voicemail, and set up phone menus to make your business look more professional to customers.
Ready to try a virtual phone system that works the way modern teams do? Sign up for a seven-day free trial of Quo and experience the difference.
