Best Rosie AI alternatives for small businesses

Rosie AI claims to be “10x better than voicemail.” But is that actually true?

For some businesses, the pricing can feel high for what you get — especially when you need to upgrade for texting, call transfers, and CRM integrations — so it might be difficult to scale as your team grows.

If you’re on the hunt for a more robust AI answering service, this guide breaks down seven of the best Rosie AI alternatives. We compare their pricing, features, pros and cons, and limitations so you can pick the best fit for your growing business.

Comparing the best Rosie alternatives

Curious how the best Rosie alternatives stack up?

Here’s a breakdown of each, so you can check at a glance. Now, let’s dive into the #1 option for growing small businesses:

1. Quo: Best Rosie AI alternative for growing businesses

Pros

• Sona, our 24/7 AI voice agent
• Shared phone numbers 
• On-demand and automatic call recordings
• AI call tags 
• AI-driven transcripts and summaries

Cons

• Can’t verify accounts through two-factor authentication*

*Nearly all virtual phone numbers share this problem. For safety reasons, companies like Facebook, Uber, and Google rarely let you authenticate accounts through a virtual phone number.

Quo, formerly OpenPhone, is the go-to business phone for teams that want to build stronger customer relationships. It’s ranked the #1 business phone system on G2 and trusted by 60,000+ small businesses worldwide.

You can use Quo to call and text from anywhere. All you need is WiFi and a device you already own, like your laptop or smartphone. You can also add Quo’s AI voice agent, Sona, to any plan, so you never have to worry about missing a call again. 

Sona is built right into Quo. It connects to your Quo workspace right away. No call forwarding or third-party tools required. Setup is simple because everything happens in one place. You don’t need to switch tools to get context when it’s time to follow up. In contrast, Rosie requires you to forward calls to your business phone provider.

Sona can help your team stay on top of calls by:

• Capturing leads when your team can’t pick up the phone
• Greeting callers at any time of day
• Collecting messages and contact details so your team can follow up
• Answering FAQs so customers don’t have to wait to speak to your team 
• Recording calls and providing call summaries to give your team quick context 
• Transferring calls to available teammates for escalations or emergencies
• Providing accurate, on-brand responses — Sona is trained on your documentation

You can also filter call views to only see calls handled by Sona on any device. Plus, when you click on a contact in your workspace, you’ll see their full conversation history. Rosie doesn’t let you do this. Their calls are in a separate app, so they won’t show up with the rest of your contact’s conversation history.

Sona works with other Quo tools so you can save even more time on repetitive tasks. For example, send Sona’s call summaries to your CRM. Use Quo’s native integrations with HubSpot and Salesforce. Need to push Sona call summaries to other CRMs? You can use our Zapier and Make integrations or set up a custom integration with the Quo API.

When it’s time to call back, you can work together from anywhere with shared phone numbers. Multiple teammates can call and text from the same business number. That way, your team can split responsibility for fixing customer issues.

Sign up today for Quo’s seven-day free trial. Try Sona in the Quo web or desktop app.

Key features of Quo

• Unlimited calls, SMS, and MMS in the US and Canada
• Automatic call tagging based on the conversation
• 7,000+ third-party integrations via Zapier and Make integrations
• Call routing and call transfers
• Customizable phone menus
• Texting automations with snippets, auto-replies, and scheduled texts
• Sona, our AI voice agent

Quo pricing 

Quo’s pricing offers three different plans:

• Starter: $15 per user per month for shared phone numbers, calling and messaging to US and Canadian numbers on-demand call recording, voicemail transcriptions, and Zapier and Make integrations
• Business: $23 per user per month for HubSpot and Salesforce integrations, automatic call recording, phone menus, AI call transcripts and summaries, custom ring orders, and call forwarding
• Scale: $35 per user per month for dedicated onboarding, priority live chat, and AI call tags

Sona is available as an add-on to every Quo plan with five pricing tiers:

	Tier 1	Tier 2	Tier 3	Tier 4	Tier 5
Sona tiers	Free	$25 per month	$49 per month	$99 per month	$199 per month
Included credits	1,000 credits/10 calls	4,000 credits/40 calls	10,000 credits/100 calls	25,000 credits/250 calls	60,000 credits/600 calls
Overage rate per credit	$0.01	$0.0075	$0.0065	$0.0055	$0.0045
Overage rate per call	$1.00	$0.75	$0.65	$0.55	$0.45

*Calls under 15 seconds don’t count toward this amount

2. Synthflow: Best for outbound calls

Pros

• Unlimited AI agents on every plan
• Supports multiple languages

Cons

• Limited to 50 minutes on the base plan
• Requires a Twilio account to get a phone number
• Upgrading requires a 10x price jump

Synthflow is an AI voice agent tool that lets you build and deploy AI agents for inbound and outbound calls. The base plan offers up to 50 minutes of calls answered or made by an AI agent, 200 integrations, and agents that understand and speak multiple languages, including Spanish, Brazilian Portuguese, and Japanese.

You can use Synthflow’s AI agents to offload routine tasks like booking appointments and routing calls. Its biggest claim to fame is handling outbound calls. For example, it can help lower booking costs by only following up with qualified leads and make it more likely people will answer by calling at specific times.

But as mentioned earlier, you only get 50 minutes on the base plan, compared to 50 calls with tools like Quo’s Sona. It can also take up to three weeks to get your AI agent up and running. Other providers let you launch in just minutes.

Keep in mind the base plan only supports five concurrent calls, which can be limiting for teams with high call volumes. And speaking of teams, team access is only available on the Pro plan, which costs $375 per month (a price jump of more than 10x from the base plan).

And you’ll need a Twilio account to get a phone number from Synthflow, which can be a hassle if you’re a small business looking for something easier to set up.

Key features of Synthflow

• API 
• Real-time appointment booking
• SIP trunk integration (requires upgrade)
• HIPAA compliance (requires upgrade)
• Workflow builder (requires upgrade)
• Lead qualification on sales calls (requires upgrade)

Synthflow pricing

There are five Synthflow plans to choose from:

• Starter: $29 per month for 50 minutes, five simultaneous calls, API and integrations, and real-time booking
• Pro: $375 per month for 2,000 minutes (then $0.13 per minute), 25 simultaneous calls, 8,000 custom workflows, and team access
• Growth: $750 per month for 4,000 minutes (then $0.12 per minute), 50 simultaneous calls, 42,000 custom workflows, and 25 subaccounts
• Agency: $1,250 per month for 6,000 minutes (then $0.12 per minute), 80 simultaneous calls, 100,000 custom workflows, and unlimited subaccounts
• Enterprise: Volume-based pricing, starting at $0.08 per minute, 200+ concurrent calls, custom integrations, HIPAA compliance, and SIP trunking

3. OpenMic.ai: Best for retail stores

Pros

• Cheaper per-minute rate than Rosie AI
• Outbound calling 

Cons

• No transparent pricing
• No online ratings or user reviews
• No way to gauge features or customer support

OpenMic.ai is an AI solution that helps reduce call volume by letting you build AI agents for your team. It’s mainly designed for retail and ecommerce businesses. These AI agents can offer personalized shopping advice to help your customers find what they’re looking for. They can also make calls to notify customers about their upcoming rewards or loyalty memberships (although these messages might come across as untrustworthy).

You can integrate OpenMic.ai with Zapier to connect your AI agent to over 5,000 other apps. For example, you might set up a workflow that makes an outbound call to customers once they reach a certain number of “points” in their loyalty account.

Keep in mind  there’s not a lot of info available online about OpenMic.ai unless you contact its sales team.

Case in point:

• There’s no public pricing available, so you can’t see any costs, features, or plans. Their last publicly listed pricing was $0.01 per minute, which means you can expect calls to get expensive quickly (especially if callers are long-winded).
• There aren’t many online user reviews, making it difficult to evaluate OpenMic.ai or compare it with other providers like Rosie AI.
• It’s hard to know what kind of customer support you’ll get when setting up or customizing your AI agents. The company says it offers “technical support” in its Terms of Service but doesn’t go into detail about what this looks like in practice (like if you need to troubleshoot an agent or need help with an integration).

If you’re a product-based business in retail or ecommerce, OpenMic.ai might be a better fit than service-based AI tools like Rosie. Just keep in mind it’s not necessarily more transparent — and without public prices, features, and user reviews, it can be tough to make an informed decision.

Key features of OpenMic.ai

• Product suggestions
• Voice surveys
• Personalized discounts and free shipping
• Processes payments
• Transfers calls to live reps

OpenMic.ai pricing

While OpenMic.ai lets you build AI agents for free, you’ll need to upgrade to a paid plan to use them. Costs may start at $0.01 per minute — but without a pricing page on the website, it’s hard to know what you’ll actually pay.

The only way to confirm this is to contact sales for a quote.

4. Smith.ai: Best for backup virtual receptionists

Pros

• Ability to escalate calls to human agents
• Set instructions by caller type

Cons

• Base plan is expensive for limited included calls
• Pricey additional monthly calls
• Doesn’t come with a business phone system

Smith.ai is a phone answering service that provides AI receptionists and human reps who can make and receive customer calls. The AI agent can escalate calls to a live agent when needed. That way, humans can step in to solve more complex customer issues.

Like Rosie, Smith.ai isn’t a business phone system, so you’ll have to buy a number to forward calls to. The good news is you can pick between local and toll-free numbers, so local customers recognize your phone number or make it easy for them to call you for free. You can also send instant call summaries to apps like Slack and Microsoft Teams, allowing your team to quickly review what happened on a call without switching tools.

Just keep in mind this will cost you — the cheapest plan starts at $97.50 for 30 calls. Any additional calls over your limit cost $4.25 each, which may be expensive for growing businesses.

Keep in mind you need to forward your calls to Smith.ai so their AI agents or virtual receptionists can answer them and speak with customers. That means you’re relying on two separate systems — and paying for both. This can be harder to manage if you’re a small team trying to stay organized and call reduction is a priority. 

For example, you’ll need to jump between Smith.ai and your main business phone system to get the full context of a caller’s conversation history. 

Plus, you should know that some users say it was tough to cancel their accounts, including this reviewer below:

If you don’t mind the steep price point and don’t want to choose between a voicemail vs an answering service, Smith.ai might work as an alternative to Rosie. But it’s not easy to scale.

Key features of Smith.ai

• Escalations to human agents

• Lead screening
• Call recording
• CRM integrations ($0.50 per call per additional CRM)
• Answer caller questions

Smith.ai pricing

Smith.ai’s AI and virtual receptionist costs are charged separately.

Here’s what you’ll pay for its AI receptionist:

• Starter: $97.50 per month for 30 calls + $4.25 per additional call
• Basic: $270 per month for 90 calls + $4 per additional call
• Pro: $825 per month for 300 calls + $3.75 per additional call
• Enterprise: Custom pricing for a custom plan

5. Abby Connect: Best for Spanish customers

Pros

• Bilingual AI agents
• Warm transfers

Cons

• Human backup on demand requires an upgrade
• Users said they were billed for spam calls
• No built-in phone system is available

Abby Connect offers conversational AI receptionists that automatically answer calls and talk to customers based on the information you provide about your business. Its AI agents are bilingual in English and Spanish, so your Spanish-speaking callers can get the help they need.

If you don’t want AI to handle all incoming calls, Abby Connect supports warm transfers to real-life receptionists. This allows AI agents to give context before handing off their conversations so your customers don’t have to repeat themselves. 

However, you’ll need to upgrade your plan to have a real person step in and take calls when needed.

Abby Connect is expensive compared to Rosie AI. Paid plans start at $99 per month for just 50 minutes; Rosie starts at $49 per month for 250 minutes. Plus, there’s no way to unlock unlimited minutes, making it difficult to scale.

Like many other AI call answering services, Abby Connect isn’t a standalone phone system. There’s no built-in phone number, so you’ll have to forward calls and track conversations across different platforms. 

The biggest drawback? Confusing billing. Some past users report they were billed for spam calls and time spent while the phone was just ringing. Others say they had their credit card charged after trying to cancel their account.

Take a look at this review from G2:

Key features of Abby Connect

• Trained for English and Spanish  (requires upgrade)
• Mobile and desktop apps available
• Custom call flows and transfers
• Workflow integrations 
• Human backups on demand (requires upgrade)

Abby Connect pricing

Abby Connect offers human receptionists, live web chat, and AI receptionists.

Here’s what you’ll pay for its AI receptionist plans:

• Free: $0 per month for 20 minutes, 24/7 call handling, workflow integrations, and the ability to answer calls with FAQs
• Starter: $99 per month for 50 minutes, trained for English and Spanish, and backup human receptionists
• Essential: $165 per month for 100 minutes 
• Professional: $299 per month for 200 minutes
• Growth: $690 per month for 500 minutes 
• Enterprise: Custom pricing for 1,000 minutes

6. Aircall: Best for call centers

Pros

• Unlimited international calls (with upgrade)
• Integrations with productivity tools and CRMs

Cons

• Three-user minimum on the base plan
• Requires AI Assist add-on for additional features
• Limited SMS and MMS on every plan

Aircall is a business phone system specifically built for call centers. It provides features like call monitoring and call center analytics to help managers coach and track their reps’ performance. Plus you’ll get access to 100+ integrations and an AI voice agent.

Aircall’s AI Voice Agent is a paid add-on that’s available on any plan. It can route callers after hours or answer questions when your team is busy. Just keep in mind it costs $0.99 per minute, which can get expensive quickly if your team handles a large volume of missed calls.

The base plan comes with features that work hand-in-hand with your AI receptionist, including call transcriptions, call recording, warm transfers, and ring groups. Unfortunately, many of Aircall’s best AI features require the AI Assist add-on. This adds an extra $9 per user per month for AI call summaries and call tagging — which are available on plans, not add-ons, with other Rosie alternatives.

Keep in mind that every Aircall plan requires a user minimum. For example, the base plan has a three-user minimum, which costs $90 per month, even if you only need one seat. This means that compared to other Rosie alternatives, it may be less affordable for small businesses.

If you don’t mind the add-ons and extra costs, Aircall still offers more than Rosie AI and acts as a true business phone system. But it’s not your only option — other business phone systems offer similar AI features without user minimums.

Key features of Aircall

• Call summaries (requires add-on)
• Unlimited international calls (requires upgrade)
• FAQ answering
• Real-time agent handovers
• Autonomous call handling

Aircall pricing

First, Aircall’s pricing gives you three different plans to choose from:

• Essentials: $30 per user per month (three-user minimum) for unlimited calls in the US and Canada, call recording, IVR, and click-to-dial
• Professional: $50 per user per month (three-user minimum) for six months of basic and advanced analytics, Salesforce integration, and mandatory call tagging
• Custom: Custom price (25-user minimum) for unlimited outbound international calls, unlimited advanced analytics (with add-on), API developer support, and custom onboarding

Then, you need to request access to the AI Voice Agent add-on, which costs $0.99 per minute

Want more voice agent features like call summaries, CRM logging, and topic recognition so you can have clear oversight into conversations handled by the Voice Agent? You’ll need to purchase the AI Assist add-on — which costs an extra $9 extra per user per month.

7. AutoCalls.ai: Best for a global customer base

Pros

• 40+ languages and accents supported
• Live calendar integrations for appointment booking and reminders

Cons

• Limited to three simultaneous calls
• Renting a number may require extensive documentation
• Billing may tack on unnecessary costs

AutoCalls.ai provides no-code AI voice assistants for handling international inbound and outbound calls. Unlike other Rosie competitors, it supports over 40 languages so you can easily connect with a global audience.

With AutoCalls, you can choose from over 100 voices and 10 accents for each language to make customer interactions as natural as possible. You can also clone your own voice for an AI agent, providing a more personalized customer experience.

But billing for AutoCalls may be higher than what you see on the pricing page. For example:

• You’ll have to pay per minute if you go over the amount included in your plan (starting at $0.20 per minute).
• AutoCall’s voicemail detection always bills a full minute, even if a call is just a few seconds long. This can lead to unnecessary costs and eat up your monthly bandwidth for outbound and inbound calls.
• AutoCalls isn’t a true business phone system, so you’ll need to integrate it directly with an existing service provider. This means you’ll have to pay for two systems at once, which will increase your monthly costs.

But apart from dimes and dollars, AutoCalls.ai may not have enough to help you scale. For example, the base plan only lets your AI agent handle three calls at the same time. Plus, you can only get one voice clone unless you upgrade. You’ll also have to think about the paperwork required. Renting a phone number in some international locations can require a passport or business registration.

AutoCall does offer more features than Rosie, especially if you serve an international audience. Just keep in mind you might quickly outgrow it.

Key features of AutoCalls.ai

• 40+ languages with unique different accents
• Unlimited AI agents (requires upgrade)
• No-code automations
• Cloned voices
• White label (requires upgrade)

AutoCalls.ai pricing

Here’s what you’ll pay for an annual AutoCalls plan:

• Starter: $34 per month for 120 minutes ($0.20 per extra minute), one AI agent, one outbound campaign, three simultaneous calls, one cloned voice
• Pro: $129 per month for 700 minutes ($0.16 per extra minute), five AI agents, five outbound campaigns, 10 simultaneous calls, five cloned voices 
• Agency: $249 per month for 1,700 minutes ($0.09 per extra minute), unlimited AI agents, unlimited outbound campaigns, 500 simultaneous calls, 10 cloned voices
• Agency Whitelabel: $419 per month for 3,500 minutes ($0.09 per extra minute), 1,000 simultaneous calls, unlimited cloned voices, and white label branding

Why businesses move to Rosie alternatives

Rosie lets you automate inbound and outbound phone calls using AI agents that work 24/7. You can train Rosie using your website or other existing business information. Setup is quicker than writing everything manually.

Rosie offers unlimited call minutes in each plan. You can choose additional features in each of the higher-tier plans. The Scale plan gives you access to appointment links, call transfers, and texting during calls. The Growth plan offers custom training files so that you can tweak Rosie’s AI for your business needs.

But just because Rosie works well for some businesses doesn’t mean it works for most of them. Here’s why Rosie isn’t a fit for most small or growing businesses:

Doesn’t offer a built-in phone system

Rosie isn’t a standalone business phone system. It works by forwarding calls from your existing provider to an AI agent.

This means your conversations are split between Rosie and your business phone. It’s obvious how customer details might get lost in the shuffle when you’re toggling between tools. 

Sending texts during a call requires an upgrade

If you want to text callers, prepare to upgrade to the Scale plan. This is nearly 3x the cost of the base plan at $149 per month.

You have to pay $149 per month to send appointment links and transfer calls

Want to send appointment links to callers so they can book while on the phone? What about live call transfers? Both features require users to upgrade to Rosie’s Scale plan, which costs $149 per month.

Users say promised refunds never came

If Rosie AI doesn’t meet your expectations, you can cancel your plan and receive a partial refund. But according to past users, this doesn’t always happen. Many report requesting refunds, but never actually receiving them.

See for yourself in this review from Trustpilot:

And this other review from Trustpilot:

Rosie pricing

There are four different plans available with Rosie. All plans offer unlimited call minutes. Here’s what you should know about them:

• Professional: $49 per month for smart spam detection, custom questions for message taking, and the ability to detect English and Spanish languages
• Scale: $149 per month for call transfers, appointment links, and the ability to send texts during calls
• Growth: $299 per month for custom agent training
• Custom: Contact sales for a quote to access multiple locations, multi-unit franchises, and fully custom prompting

Quo: The best Rosie alternative

Things aren’t always “rosy” with Rosie AI — especially if you want something more than just an AI platform. The pricing may feel high for such limited features, and considering it’s not a dedicated business phone solution, it might not be the best fit for your team.

That’s why so many businesses use Quo instead. You can get all the benefits of a business phone system — plus our AI agent, Sona — on any plan. You can take unlimited incoming calls, instantly answer common FAQs, and ultimately build better relationships with customers, even while asleep or away from your phone.

See for yourself what sets Quo apart by signing up for a free seven-day trial.